At Midland States Bank, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of short-term incentives (i.e. bonus and/or commission) and may include long-term incentives (i.e. stock awards). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan. Incentives and benefits are subject to eligibility requirements.
Position Summary
The Personal Banker - Bilingual position is responsible for delivering exceptional customer service to our diverse clientele. Employees in this position will display effective communication skills and exhibit advanced knowledge of both consumer and business products and services offered. Responsible for identifying referral opportunities that will result in outcomes that define excellent customer service. Proficiency in both English and Spanish is required to assist our multilingual customers effectively.
Primary Accountabilities
Extensive knowledge of consumer and business products and services and proficient with identifying cross-sell opportunities.
Strong understanding of consumer and real estate secured lending products and able to obtain NMLS-registry.
Maintain a customer base and continually deepening existing relationships.
Established track record of participation in community groups or events in order to obtain networking opportunities.
Proficient in determining consumer needs through needs-based questioning allowing them to build and deepen customer relationships.
Confidently drive sales through service and knowledge allowing them to achieve or exceed personal and team goals as set. Track and monitor sales, referrals, and opportunities in the customer information software.
Confident in recommending personal products, trusts, HSA’s, IRA’s, business products and services to match the needs of the customer or prospect.
Participate in onsite visits to customers to promote the Perks at Work Program & Merchant Services programs.
Proficient in profiling and referring to our banking partners utilizing skills obtained through internal sales training courses.
Strong decision-making skills and ability to conduct sales activities.
Participate in outbound teleconsulting to promote and expand current client relationships on a daily basis.
Drive personal sales and team sales as well as assist with directives as assigned by Banking Center Manager.
May run a teller drawer as needed. Accurately processing customer transactions, balancing, and safeguarding against fraud.
Participate in bank sponsored community activities.
Train and mentor new hires on the banker system.
Timely completion of all assigned learning activities.
Achieve or exceed personal and team goals as set.
Actively participate in weekly huddles and one on one coaching sessions.
Serves as relief and /or backup PB in other locations of Midland States Bank.
Demonstrates and models Midland States Bank core values that support the bank’s culture.
Effectively communicate with customers in both English and Spanish, ensuring clear and accurate responses.
Translate and interpret documents and message as needed.
The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Position Qualifications
Education/Experience:
2-3 years of relevant work experience.
Broad knowledge of bank systems, consumer loans and deposit accounts.
Cash handling and customer service background.
Proven sales experience.
Demonstrated proficiency in both English and Spanish is required.
This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008.
Ability to:
Stand for extended periods of time
Ability to lift and transport coin and currency bags as required (bags may weigh between 25lbs and 50lbs)
Competencies:
Business insight
Cultivates innovation
Drives results
Makes sound decisions
Being a brand champion
Collaborates
Communicates effectively
Customer focus
Being Authentic
Emotional Intelligence
Self development
Being flexible and adaptable
At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company. We’re proud to be an Equal Opportunity and Affirmative Action employer. At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at HR@midlandsb.com.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
