Who we are: 

FNBC Bank (https://fnbc.us/) is a $800 million-asset community bank headquartered in Ash Flat, AR. Originally chartered in 1912 as the Bank of Ash Flat, FNBC now has 14 offices throughout North Central and Northeast Arkansas, and Southeast Missouri. After more than 100 years in business, FNBC demonstrates that a bank can be much greater than its balance sheet; it can be a powerful catalyst for community and individuals to pursue and achieve their highest aspirations. FNBC’s century-long legacy has been forged through diligence, passion and execution. The result being an organization built by Community Bankers whose values are rooted in dependability, resourcefulness, honesty and integrity. At its century mark, FNBC is passionate about creating value for its customers and its communities. Its culture is strong; its core is vital. It has a bold past and a bright future.

As our part-time Customer Care Center Specialist I, you will play a pivotal role in delivering exceptional customer service and fostering positive and profitable relationships with our valued customers. With a patient and detail-oriented approach, you will dutifully handle a range of customer inquiries, addressing questions and concerns about our diverse products and services. As a vital member of our team-oriented environment, you will thrive in the steady and supportive work pace, all while ensuring accuracy and adherence to established standards. Join us at FNBC Bank as our Customer Care Center Specialist I, where you will make a meaningful impact on our customers' experiences.

What you’ll do as the Customer Care Center Specialist I: 

• Identify customer needs and troubleshoot customer requests via phone calls and digital communications in a courteous manner


• Assume responsibility for the effective and professional completion of Customer Care Center Specialist functions, including but not limited to phone calls and other digital communications mediums 


• Resolve customer questions and problems regarding debit card transactions, online and mobile banking, account inquires, check orders, loan payments, and other FNBC products and services


• Complete research and resolve core system documentation errors or discrepancies, as necessary 


• Complete special projects as necessary

What you’ll need to be our part-time Customer Care Center Specialist I: 

• A patient, conscientious, relaxed, and cooperative team player


• Unselfish and approachable with a preference for detailed, skill-based work


• A friendly, understanding, and willing team player


• Must possess a strong desire to help customers


• Effective writing, speaking, and listening skills


• Basic computer skills


• Effective technical skills (reports, financial documents, regulations, manuals, etc)


• Software skills, specifically the use of Microsoft Office Suite


• Previous experience in Customer Support


• Previous experience in a call center (preferred)


• Previous experience as a Personal Banker, CRM, or related role (preferred)

• Competitive salary commensurate with education and experience


• 401(k) Plan