Together through a culture of caring and genuine connections, we help heroes save lives.
About this opportunity:
If you are passionate about helping people, love finding solutions to customer challenges, always go the extra mile and get a big smile on your face when you deliver WOW service, we would love to talk to you.
At Life-Assist, Customer Care Specialist listens to the needs of our customers, takes the time to understand and always delivers WOW level service. This specialist is someone who cares enough to deliver an outrageously incredible customer experience every hour of every day. Add in a good amount of empathy, positivity, flexibility, resourcefulness, and a lot of tenacity and that describes a candidate we would like to meet.
If you believe you can make a difference to our customer and employees, please read on.
What will you do?
Engage with customers by telephone, chat, in person, or by email to provide information about products and services, to take orders, or to obtain details of service issues.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Greet walk-in customers. Processes orders and completes on-site sale if necessary.
Resolve service or billing concerns by coordinating with the internal department to find solutions.
Respond promptly to customer needs and follows through to ensure high satisfaction; check to ensure that appropriate changes were made to resolve customers' problems; refer unresolved customer grievances to designated departments or to manager for further investigation.
Interface with Products Specialist to obtain product specifications, identify new products or substitute products as necessary.
File claims with outside transportation companies as necessary.
Coordinate with purchasing department to understand inventory fulfillment timelines, backorder status, recalled products, and vendor-specific shipping guidelines
Act as a site administrator of Life-Assist website and assists customers in navigating the website.
Collect prescription authorization forms from new and existing customers; communicate with customers licensing and purchasing requirements related to prescription only item.
Verify customer medical license status; coordinate with Compliance Department to resolve customer licensing issues.
Identify and report to management potential fraud, theft, or loss concerns.
Who are you?
3+ years of experience in customer service or a related sales support field
Associates or BA/BS degree preferred.
Experience in medical equipment products and/or distribution industry a plus
Excellent oral and written communication skills
Ability to learn and master processes/systems quickly
Highly committed to learning the products, services and solutions we offer
Build strong relationships with customers, vendors and co-workers
Organized with a high level of attention to detail
Ability to work unscripted, confidently asking questions/providing answers
Finds creative solutions to customer needs
Actively looks for opportunities to improve processes and gain efficiency
Responds to customer requests promptly and effectively
Follows up consistently in line with expectations
Values honesty and recognizes the impact we have on others
Thrives working in a team-oriented environment
Fits into a culture with a long history of helping people
Proficient with the Microsoft Office software suite
Benefits
We believe in showing employees how valuable they are to Life-Assist. Check out what you can expect when you join our team:
15 accrued days Paid Time Off
9 Paid Holidays, Spot Bonuses, Longevity Awards
Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay and EAP
401K Retirement Savings Plan with a match
Tuition Reimbursement
And much, much more…….
Who are we?
If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please submit your resume along with answers to our posted questions.
At Life-Assist we show up every day, so we can “Help Heroes Save Lives”. Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders can do their jobs as easily and effectively as possible.
When you compare Life-Assist to other companies in our industry, you’ll find that there is a clear difference. Our culture is extremely important to us. We aren’t about what we sell. We are about what we stand for.
Life-Assist employees enjoy a positive and supportive environment where they encouraged to develop their skills and talent to their fullest potential.
It is the policy of Life-Assist, Inc. (“The Company”) that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. EEO M/F/Vet/Disability
