Assists with the maintenance, verification, and accuracy of all billing aspects of the StarRez and Banner systems as they relate to Housing & Dining.

Reviews daily billing and accounts for accuracy and adjusts accounts as necessary.

Assists in processing meal plan contracts and bills accordingly.

Processes housing and dining change requests for students and saves appropriate documentation in the university file database.

Follows policies and procedures to guide students and parents in resolving contract issues.

Assists with reconciling and maintaining vendor commission payments to sales commissions.

Process routine dining reports and maintain files for dining data reference and billing.

Maintain strong knowledge of housing and dining financial procedures and contract terms.

Assist departmental purchasing cardholders by coding purchases in the online transaction system.

Maintain strong knowledge of university Pcard guidelines. Answer questions about purchases and offer guidance to cardholders as needed.

Maintain files for past transactions for all departmental pcard holders.

Maintain system to issue and track Events Management meal cards for university events and conference groups.

Process routine reporting to assist with the usage and billing of meal cards.

Gathers and disseminates a wide variety of information about policies and procedures.

Provides excellent customer service.

Performs other related duties as assigned.

Handles confidential matters with discretion.

Performs work under general supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

Ability to manage resources.

Records maintenance skills.

Ability to understand and review purchases, encumbrances, and vendor invoices.

Must possess excellent communications, both verbally and in writing, public relations, and organizational skills.

Computer literate with word processing and spreadsheet experience and computerized information systems used in financial and/or accounting applications including Microsoft Word and Excel, databases, and billing and management software.

Account balancing and reconciling skills.

Some knowledge of budgeting cost estimating, and fiscal management principles and procedures.

Knowledge of office procedures and practices.

Excellent customer service skills.

Ability to interact professionally with students, parents, and others.

Regular attendance, teamwork, initiative, dependability, and promptness.