Posted in Other about 2 hours ago.
Location: Mt. Juliet, Tennessee
A. POSITION SUMMARY:
Manage assigned dealer accounts through reviewing the credit worthiness and managing the accounts receivable balances, while attempting to increase sales and reduce accounts receivable past due Customer balances. Credit Specialist will collaborate directly with internal customers, sales representatives, distribution personnel, customer service and external customers to achieve this goal.
B. PRINCIPAL JOB DUTIES & RESPONSIBILITIES:
• Collection calls to customers to resolve past due balances and collect cash to reduce past due A/R balances and DSO
• Follow up customer calls on promises to pay to collect cash
• Research and resolve customer discrepancies
• Review orders placed on credit hold for release
• Ensure consistent contact with the customer on promises of payment, through use of Credit Management system.
• Establish credit limits by use of financial scorecard.
• Supply information to Account Managers for pre-call planning before customer visit.
• Support sales reps on credit & collection issues.
• Support credit department with other duties and responsibilities as required.
C. REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
• Two + years credit and collections experience.
• Customer Service and phone etiquette skills required, including comfortable talking to customers on the phone about paying their bills.
• Able to work independently, within established guidelines.
• General understanding of business acronyms and basic use of Excel, Word, and email.
• Have good administrative and follow up skills.
• Ability to read, interpret and analyze financial statements.
• Managing confidential customer and company information.
• Ability to multi-task and prioritize.
• High School Diploma, CBF accreditation preferred.
• Knowledge of JD Edwards is a plus, but not a requirement.
D. COMPETENCIES:
• Analytical Thinking – Approaching a problem by using a logical, systematic, sequential approach.
• Technical Expertise – Depth of knowledge and skill in a technical area.
• Results Orientation – Focusing on the desired result of one’s own or one’s unit’s work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
• Customer Orientation – Demonstrated concern for satisfying one’s external and/or internal customers.
• Personal Credibility – Demonstrated concern that one be perceived as responsible, dependable, and trustworthy.
• Self Confidence – Faith in one’s own ideas and ability to be successful; taking an independent position in the face of opposition.
E. PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Written Comprehension — Ability to read and understand information and ideas presented in writing.
• Oral Comprehension — Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression — Ability to communicate information and ideas in speaking so others will understand.
• Speech Recognition — Ability to identify and understand the speech of another person.
• Written Expression — Ability to communicate information and ideas in writing so others will understand.
• Speech Clarity — Ability to speak clearly so others can understand you.
• Deductive Reasoning — Ability to apply general rules to specific problems to produce answers that make sense.
• Problem Sensitivity — Ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Inductive Reasoning — Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among unrelated events).
• Selective Attention — Ability to concentrate on a task for a period without being distracted.
• Attendance - Regular attendance is required.
• Overtime - Must be able to work overtime, as required.
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations.
• Lifting – The associate must occasionally lift and/or move up to 25 pounds.
• Motion Parameters – The ability to sit, stand, walk, and reach with hands and arms, hands to finger, handle and feel.
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