Kforce has a client in San Diego, CA that is looking for a Unified Communications (Cisco, Webex, MS Teams) Engineer. The Unified Communications Engineer is a key technical position and plays an important role in the organization by performing number of activities related to the company's varied voice technologies, including on-premises Unified Communications and hosted (cloud) Solutions. The role is primarily responsible, under limited supervision, for designing, developing, implementing, maintaining, and enhancing telecommunication networks, systems and equipment. Responsibilities include to developing solutions that meet business requirements, working with analysts on the current networks and equipment to identify opportunities for improvement. The UC Engineer will lead the team in troubleshooting, installing, and designing products for the department.
Essential Functions:
Supporting healthy inter-departmental relationships and communications between UC teams and other departments within the company
Supporting the department for issues with UC systems; This is not limited to phones, UCCS, USaaS, CX, and others
Routine call analysis reporting; Verify that calls are made and that no issues are seen during the regular business day
Support the call reporting and use of the UCCX (Call Center) at the home office; Verify reporting is running and systems are operational
Troubleshoots UC systems
Supports Support Desk (Help Desk) ticket processing under SLA
Functions as process second-level escalation in support ticket resolution
Prepares cost and time estimates for installing, implementing, and operating new equipment
Coordinates the installation and implementation of UC equipment and software features to include standard protocols for voice or data
Tests the hardware/software of new UC systems
Instructs end-user personnel on the application and capabilities of the UC systems
REQUIREMENTS:
Bachelor's degree in Computer Science or equivalent
5+ years of Unified Communications experience in a fast-paced environment
5+ years of Cisco UCCM, UCCX, Unity and MS Teams experience
3+ years of successful support of business initiatives
1+ years of Webex Contact Center
Effective communicator and self-motivated
Ability to think logically/use step-by-step procedures to analyze/solve problems
Must be capable of following processes and procedures reliably and accurately
Able to work within precise limits or standards of accuracy
Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission
Must have the ability to work cross-functionally in a virtual organization while interacting with multiple organizational business units
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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