Job Description:
Oregon Health & Science University

Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.


Patient Account Rep II/ Billing Coordinator

US-OR-Portland

Job ID: 2024-31902
Type: Regular Full-Time
# of Openings: 1
Category: Administrative/Office Support
Portland, OR (Waterfront)

Overview

The School of Dentistry Patient Financial Services Dental/Medical Billing Coordinator is primarily responsible for the coordination, support and problem solving of all dental/medical billing, collections including as it pertains to patient relations. This position is responsible for ensuring accuracy of all aspects of billing prior to claim submission including but not limited to accurate chart/account set up, collection of all patient insurance information and completed verification of benefits, confirmation of completed/approved insurance based referrals and prior authorizations, ensure proper coding/charting by providers, follow up on past due chart notes, unapproved charges/missing charges and obtaining proper documentation/x-rays for submission of paper and electronic claims to dental and medical insurance carriers.

This position is responsible for ensuring proper updates of fee schedules, new, deleted and updated dental/medical coding and proper use of codes as well as explaining treatment fees, insurance coverage/limitations, patient portions/financial responsibilities, and payment options. This position is responsible for dental/medical claim (including completing complex and variable billing claims for medical insurers, auto insurers, SAIF/Workers' Compensation insurers, managed-care contracts, special grants, government agencies) submission/attachments (reviews billing to determine dental/medical records necessary to provider complete processing of claim), follow up of unpaid insurance claims, account adjustments (analyzes accounts for coordination of benefits, refunds, rejected billings, processes adjustments for charge errors, contract and financial allowances), insurance adjustments, appeals, review/send all SOD patient statements, answer patient billing questions, respond to patient complaints, patient collection calls, assignment of accounts to collection agency, posting/allocating incoming insurance/patient monies, reconcile insurance EFT transactions/obtain ERA's via banking report, track down/obtain payments made to hospital for SOD patient balances, reconcile online payments, daily reconciliation of deposit materials (cash/checks/credit or debit cards) for submission to Central Financial Services, process NSF/stop payments, processes patient/insurance refunds, sorts/distributes mail to other departments. The position is also responsible for updating information in AxiUm as needed. This position will predominantly use AxiUm software.

In addition, this position will work with patients/Managed Care/Patient Support Services/Dental Treatment Coordinator and providers to explain/train/oversee/verify all aspects of billing processes.

Responsibilities

• Four years of recent (within the last 5 years) experience billing or collecting healthcare accounts in a business office -OR-
• Six years of general collection, billing or customer service experience -OR-
• an equivalent combination of training and experience
• Proven interpersonal problem solving and conflict resolution skills
• Proven ability to think at a systems level while performing detailed work
• Knowledge of financial practices and workflows in a healthcare setting
• Experience with high volume of data entry and demonstrated ability for accuracy
• Computer proficiency, including the use of Microsoft Outlook, Word and Excel
• Demonstrates exceptional customer service skills with the ability to handle difficult people and situations with diplomacy, discretion, confidentiality and tact
• Demonstrated ability to read, write and understand written and oral instructions in English
• Demonstrable record of reliable attendance, punctuality and proven successful performance at past and present employers
• Able to accurately enter and maintain sensitive data and patient information into electronic computer
• Perform all duties in a manner which demonstrates the ability to work in a collaborative, self-managed, and self- directed work-team environment
• Ability to work autonomously, with a high level of accuracy, speed and exhibit a willingness to work with deadlines
• Excellent verbal and written communication skills
• Days are Monday through Friday, 8:00am to 5:00pm with a one-hour lunch
• Work is in a patient care environment, which includes noise, small spaces, and long periods of sitting or standing
• Telecommuting days available

Qualifications

• Additional graduate degree, Medical Billing, Dental Billing, or related area
• Experience working in a dental clinic setting
• Experience using Electronic Medical Records
• Proficiency with AxiUm preferred
• English/Spanish language proficiency

PI251554431

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