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McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. We partner with payors, hospitals, physician offices, pharmacies, pharmaceutical companies and others across the spectrum of care to build healthier organizations that deliver better care to patients in every setting. We believe in the importance of strong, vital organizations because we know that patients can only be healthy when our system is healthy.
Every single McKesson employee contributes to our mission-by joining McKesson you act as a catalyst in a chain of events that helps millions of people all over the globe. Talented, compassionate people are the future of our company-and of healthcare. At McKesson, you'll collaborate on the products and solutions that help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that's vital to us all.
We understand the importance of a system that works together. Your expertise, drive and passion can help us improve everything we touch, from providers to payors to pharmacies. Join our team of leaders to begin a rewarding career. Wherever you contribute here at McKesson, you will have the ability to make a real impact in the lives of others.
Position Description
As the Configuration Management Database (CMDB) Operations Lead in McKesson Information Technology you will be involved in integration of CMDB with other processes such as incident, change and problem management, creating documentation and providing training on CMDB processes and best practices and to effectively communicate the CMDB's importance to McKesson Technology teams and stakeholders. Your role will be pivotal in maintaining an accurate and reliable CMDB that supports IT Service Management and decision making within McKesson.
Responsibilities
Implement foundational processes needed to capture and maintain configuration item (CI) data throughout the lifecycle of a CI.
Lead effort to gather attribute information for new categories being onboarded to the CMDB
Oversee and execute CMDB Health activities such as reconciliation with other sources of truth, daily activities, etc.
Evaluate and improve the CMDB performance and maturity
Publish CMDB health metrics
Partner with ServiceNow Enablement team to implement enhancements that improve data accuracy
Provide CMDB reports to stakeholders
Educate team members on foundational processes
Partner with Change Management team to track and report on Configuration Changes
Conduct regular audits and verification activities to ensure the integrity and accuracy of the CMDB data, identifying and rectifying discrepancies as necessary.
Review and approve all significant IT Infra changes to ensure impacts to configuration management data are properly addressed
Support users and product owners in execution of Configuration Management responsibilities
Mentor the organization on Configuration Management services, concepts, policies and procedures
Execute Automated Data Certification campaigns. Escalate non-compliance with Data Certification responsibilities.
Provide guidance on CMDB class assignments
Review discovery results
Run and deliver ad hoc CMDB reports as required
Partner with ServiceNow Enablement team to develop CMDB dashboards
Provide governance of team responsible for responding to CMDB related Service Requests
Provide CI owner data to Cybersecurity for vulnerability remediation
Onboard new CIs to CMDB as part of M&A projects
Identify and execute opportunities for automation
Key Competencies
Implementation/Execution: You are good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.
Innovate: You introduce new ideas and processes which improve performance and productivity.
Problem Solving: You are a problem solver with the ability to encourage others in collaborative problem solving. Acting as both a broker and consultant regarding resources, you engage others in problem solving without taking over.
Minimum Requirements:
Typically requires 10+ years of experience of relevant experience
Critical Skills
In depth knowledge of Configuration Management concepts, best practices, methodologies
Proven experience implementing Configuration Management processes across a large scale and diverse IT environment with a focus on administration and governance
Possession of excellent analytical and problem-solving skills
Able to apply a structured methodology to Configuration Management operations activities
Strong attention to detail and a commitment to maintaining data integrity and accuracy of the CMDB
Lead, manage and mentor a team of direct reports and provide governance to third party team that executes CMDB requests
Additional Experience
Excellent written and verbal communication skills
Deep knowledge of ITIL concepts or ITIL certification
Experience with ServiceNow CMDB
Education:
Bachelor's degree in a related field or equivalent experience
Work Environment/Physical Demands:
General Office Requirements
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$127,900 - $213,100
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
