Hilton Tampa Downtown/Embassy Suites Downtown Tampa Convention Center is looking for its next Complex Sales Manager! About the Property: Located in the heart of Tampa, Hilton Tampa Downtown and Embassy Suites Downtown Tampa Convention Center offer a vibrant, modern environment with extensive meeting and event space. These properties provide an exciting opportunity to work with large-scale groups and conventions in one of Florida's most dynamic cities. Ideal Candidate: We are seeking a well-rounded, business-minded individual with strong sales, communication, and networking skills. The ideal candidate has experience in securing group and convention business by building and maintaining relationships with customers. If you're driven to maximize revenue and are eager to grow your career in hospitality, we want to hear from you! The Benefits: Hilton is proud to have an award-winning workplace culture, ranking #1 Best Workplace by Great Place to Work & Fortune. We support the well-being of our team members with a comprehensive benefits package, which includes:
Access to your pay when you need it through DailyPay
Medical insurance coverage for you and your family
Mental health resources
Best-in-class paid time off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) with a 15% discount
Debt-free education: Access to a variety of educational credentials, including college degrees, professional certificates, and more
Career growth and development opportunities
Team Member Resource Groups
Recognition and rewards programs
*Available benefits may vary depending on property-specific terms and conditions of employment and the collective bargaining agreement, if applicable. What will I be doing? As a Complex Sales Manager, you will be responsible for securing groups and conventions by building relationships with customers and managing new business opportunities. You will work in a fast-paced, ever-changing environment, creating strategies to maximize hotel revenue and exceed sales goals.
Position Summary:
Research, solicit, and generate new leads for group opportunities through proactive efforts, database research, and networking.
Represent the hotel in developing market segments, building new customer relationships, and maintaining existing accounts.
Maximize revenue and profitability across all hotel revenue streams.
Analyze historical, current, and future market trends, and develop business strategies that exceed sales goals.
Actively engage with Hilton Worldwide Sales, Convention Bureaus, and intermediaries to retain existing customers and secure new business.
Participate in outside sales calls, industry tradeshows, and customer events to increase market visibility.
Coordinate customer specifications (including room, food and beverage, and meeting space requirements) using the lead management system (Delphi FDC).
Key Responsibilities: Customer and Account Management:
Apply strong sales skills to create customer value and differentiate Hilton from the competition.
Represent the hotel in all customer interactions, including business proposals and contract execution.
Conduct site inspections using tailored storytelling to meet customer needs.
Maintain an up-to-date pipeline of business opportunities that align with both short and long-term objectives.
Prospecting:
Proactively identify new business opportunities and generate leads to maximize new room revenue.
Engage in outside sales activities to uncover customer needs, build relationships, and win new business.
Negotiations:
Negotiate contracts and commission agreements with end-user customers and intermediaries.
Provide solutions that meet the financial goals of the hotel while strengthening relationships with customers.
Collaborate with Hilton Worldwide Sales and Hilton Legal during the contracting process when needed. #LI-AT3
What are we looking for?
To fulfill this role successfully, you should demonstrate the following minimum qualifications:
Minimum Education: Bachelor's Degree preferred
Minimum Years of Experience: Minimum of one year of Hotel experience in guest contact areas. Previous sales experience preferred.
Additional Requirements: Ability to travel on short notice and adaptable to schedule changes.
Highly professional presentations and oral and written communication skills.
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
Quality
Productivity
Dependability
Customer Focus
Adaptability
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
