Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for working in conjunction with Area Director, Region and Division staff to develop, implement and measure sales and marketing programs and initiatives in a timely manner. Programs are designed to meet/exceed subscriber and cash flow projections in a competitive marketplace.
Job Description
Core Responsibilities
Partners cross-functionally with Region and Division partners to support and ensure sales results in the field sales channel by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Region/Division.
Supports identification and use of defined key productivity metrics which measure/define the criteria of success for sales teams. Manages teams and metrics and develops/distributes reports as directed.
Ensures sales consultants are clear on daily, weekly and monthly objectives with a full vision of year-end department goals. Requires that all frontline consultants are trained in accordance with the appropriate learning plans including classroom, coaching, simulations, eLearning modules and others as directed.
Ascertains that all sales consultants are fully knowledgeable on Comcast product offerings, branding messages and current offers/promotions. Validates all reporting of sales and installs numbers and other metrics, as directed, on an ongoing basis but at least weekly.
Works with IT compensation, divisional operations, and other departments to ensure appropriate sales routing and assignments are distributed, validated and reported.
Proven track record of achieving and surpassing sales quotas via managing by metrics, coaching and performance management in-person and virtually.
Develop and Implement customer lead programs with real estate and new home builder agents to gain early customer sales opportunities
Develop and execute pre-marketing/selling tactics in new rural expansion areas, working with construction and marketing teams to create early awareness of service availability
Demonstrate self-motivation, initiative, assertiveness, and results orientation;
Recruit, select, and retain a high-quality professional sales force that can meet the needs of customers.
Observes, develops, coaches and manages representative performance by communicating sales and service quality expectations, standards of performance, and providing on-going feedback and interaction focused on individual development strategies.
Proven ability to effectively partner and build consensus across functional areas.
Consistent exercise of independent judgment and discretion in matters of significance.
Must meet the physical requirements of the job including, but not limited to, the ability to walk and/or travel door-to-door for considerable distances in all types of weather conditions
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
May require occasional to frequent in-state and out-of-state travel to rural areasnecessary.
Other duties and responsibilities as assigned.
Willing to travel and work in a rural environment;
Ability to pass driving record background check (i.e. moving violations, accidents, license suspension, etc.).
Financial, time, and plan management proficiency;
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
