Primary Responsibility: Expert in Americold application software as pertains to business logic, software configuration and operational process deemed key to the daily plant operation within Americold. Apply proven communication, analytical and problem-solving skills to the software development life cycle in their designated area. Drive out the key global business requirements and translate into workable requirements containing process information, data flows, comprehensive functional specifications and test plans - challenging any requests that may be unreasonable or unnecessary - and ultimately ensuring that project deliverables are met according to requirements. Creation and maintenance of up-to-date documentation pertaining to core IT processes, software and business logic, software configuration as well as identification of hardware and infrastructure used to support. Create and provide structured training and/or content for other IT members. Provide detailed knowledge and support to all levels of the organization as required.
Essential Functions:
Design solutions related to warehouse management systems, transportation, and labor management. Interface with EDI, Web, and Data Warehouse applications.
Prepare detailed functional requirements for software development.
Maintains software design principles to guide and govern how application solutions will be designed, integrated and implemented to lower costs and improve application maintainability, flexibility, scalability, robustness, performance, and ability to troubleshoot
Follow established procedures for the design, coding, and testing of new software.
Monitor performance of new applications.
Produce thorough test plans and any specific test and load test conditions that must be met for all sites affected by software alterations. Perform UAT on software to ensure changes function for all sites. Supply knowledge and/or training as applicable to roll-out changes across applicable sites
Assign and direct work. Monitor adherence to performance standards.
Prepare time estimates for a project and detailed time estimate for each program within the project.
Apply Americold Project Management Methodology for successful implementation of IT Solutions in all projects ranging from new business launches to support of current business processes
Work closely with the internal/external customer responsible to perform any tasks required as related to critical software and/or process alterations - such as: solution design, software and process testing, systems configuration, process and information flow documentation maintenance, performing of UAT's, coordination of information distribution to site, etc...
Generation and compilation of corrective action documents, complete with probable causes and possible solutions to systems issues and follow through to deployment of solution
Maintain detailed knowledge of where and how assigned disciplines are utilized across the organization. Close working relationship with the sites to create and maintain a cohesive and connected business system to support the needs of the business
Perform majority of level two support on critical applications within the Americold organization, escalating as required
Ensure compliance with employment laws such as Equal Employment Opportunity and Affirmative Action.
Other duties as requested.
Qualifications & Experience:
Bachelor's of Science degree in Computer Science or equivalent; or equivalent combination of education and experience required.
Has 7+ years of relevant experience with implementing, configuring and maintaining ERP software applications functionality such as WMS, Distribution, Transportation, and Labor Management.
Experience in Enterprise WMS platforms/languages, MOCA, Java, etc. is a benefit
Experience in iSeries, RPGLE, LANSA languages is a benefit
Relevant programming experience preferred
Experience in .Net and PL/SQL preferred
Familiarity with XML and other integration platforms
Knowledge & Employment Standards:
Performs work with little to no supervision - provides guidance to lower-level & less experienced developers. Acts as project leader on large, complex projects. Maintains a senior-level workload. Fully capable of working at the highest technical level
Needs to be a first-class problem solver - Logical and efficient, with keen attention to detail. Able to boil complex problems down to their constituent elements, and then formulate and evaluate a range of alternative solutions. Must have excellent conceptual design skills - an instinctive feel for which solutions 'fit' and which need rethinking.
Knowledge of transportation and warehouse industries.
Demonstrated planning, task organizing and execution skills.
Strong communications skills (written/verbal), with emphasis on demonstrated ability to translate complex concepts between business and technical groups.
Project management experience.
Strong customer service orientation.
Ability to work in team-oriented environment.
Physical Requirements & Abilities:
The physical demands described below are representative of those that must be met to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Requires the ability to sit for long periods of time, with frequent interruptions
Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
Requires manual dexterity with normal hand and finger movements for typical office work
Talking, hearing, and seeing are important elements of completing assigned tasks
May require travel by automobile and airplane up for business
May require a visit facility operations in temperatures at or below freezing
May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
Requires the use of various electronic tools
Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
