Description




Who We Are



Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.



We Take Care of Our People



Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

• Medical, Dental and Vision plans that include no-cost and low-cost plan options

• Immediate 401(k) matching and vesting

• Vehicle purchase and lease discounts plus monthly vehicle allowances

• Paid Volunteer Time Off with company donation to a charity of your choice

• Tuition reimbursement



What to Expect



The Associate, Operational System Controls is responsible for supporting the daily execution of the testing and monitoring of key controls to ensure that HCA systems comply with applicable company Policies and Procedures. The Associate, Operational Controls will also be responsible for supporting activities around root-cause analysis sessions, development of system solutions and implementation of developed solutions. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.



What You Will Do



1. Partner and support the Manager, Operational System Controls with executing key controls to confirm processes are working as expected.

2. Partner and support the Manager, Operational Controls in performing root-cause analysis, identifying system issues and implementing solutions and system enhancements.

3. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall team performance.

4. Perform all other duties as assigned.



Qualifications




What You Will Bring



• 2-4 years related experience with control execution, root-cause analysis and issue resolution

• Prior experience with Customer Relationship Management systems utilized within the financial sector (G-Core, CRM, Oracle, Siebel, or a similar CRM system)

• Bachelor's degree or equivalent experience required

• Strong analytical and problem solver

• Ability to explain complex systems and data succinctly.

• Strong analytical background preferred

• Comprehensive knowledge of Consumer Services processes, workflows, and needs. Hands-on knowledge of Customer Relationship Management (CRM, Oracle, Siebel or a similar CRM system), including Consumer Credit Underwriting, Collections & Recoveries and Remarketing

• Understanding of process improvement with ability to conceptualize and design new methods for practical application

• Working understanding of lean, DMAIC or other process/flows principles

• Moderate to Advance PC skills: Microsoft Word, Power Point, Excel, Access, Visio, Project



Work Environment



Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.


The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.


California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA").

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.