Job Description:

Category:: Staff and Administrators

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Department:: GADM-Graduate Admissions 2815

Locations:: Worcester, MA

Posted:: Aug 30, 2024

Closes:: Open Until Filled

Type:: Full-time - Exempt

Position ID:: 180567

About Clark University:

Founded in 1887, Clark was one of the first all-graduate institutions in the United States. Today the University is a highly-ranked, student-centered institution educating approximately 2,350 undergraduate and 1,150 graduate students to be imaginative and contributing citizens of the world and to advance the frontiers of knowledge and understanding through rigorous scholarship and creative effort. This commitment to scholarship and inquiry reflects the University's commitment to "challenge convention and change our world" and to address issues of critical importance to society. It is also reflected by Clark's many national and international distinctions, including recognition for its diversity and inclusion efforts, innovation, community engagement and impact, as a top green campus, and for having a distinguished geography and international development program. Clark has also been included in the groundbreaking Colleges that Change Lives guide since it was first published in 1996.

Clark is located in Worcester, Massachusetts, a dynamic, diverse city "on the rise." The second largest city in New England, Worcester is home to 11 institutions of higher learning and is increasingly recognized for its growing healthcare and biotechnology communities, its thriving cultural scene, and as a vibrant food hub.

Job Description:

A pivotal member of the Graduate Enrollment team, the Senior Assistant Director oversees all aspects of admitted student engagement, and participates in the nurturing of applicants to graduate programs at Clark. This person will engage directly (via phone, email, chat, or text) with graduate applicants, providing timely inquiry response and follow-up, accurate admissions information, and personalized coaching and support. The Sr. Assistant Director will supervise an Engagement Coordinator who comprise a team that plan and execute the admitted student onboarding event schedule.

This position also includes the design, development, and delivery of effective engagement communications campaigns for admitted and deposited students, including automated email nurture, direct outreach, and effective follow-up and re-engagement campaigns. As a key function of the role, this individual is also responsible for identifying areas of improvement and ensuring all student needs are being met from a customer service and systems aspect.

Major Responsibilities:

• Serves as admission officer and helps to establish baseline goals and needs for enrollment.


• Manages one Engagement Coordinator who, as a collective, develop strategies and timelines for admitted student engagement.


• Plans and executes on-campus and virtual events.


• Delivers effective and timely messaging and personal support to admitted and deposited students throughout the admissions lifecycle.


• Designs critical engagement messaging and effective communications workflows for each segment of the admissions lifecycle.


• Collaborates with the marketing team to develop the most effective marketing messages, web content, and recruiting communications to connect student interest with Clark graduate programs.

Requirements:

The successful candidate must be a clear and effective communicator who can understand and support multi-faceted strategies across the admissions funnel and provide advice and guidance to more efficiently and effectively communicate with our prospective students.

Additional desired attributes:

• Bachelor's degree or an equivalent amount of experience and education required.


• 5+ years' experience in a similar role, admission experience highly preferred.


• Supervisory experience required.


• Significant communications experience in a customer service, marketing, sales, or enrollment/admissions setting.


• Demonstrated ability to train, support, and lead a team of outreach and advising professionals in a complex and evolving product environment.


• Experience with marketing automation platforms and digital communications toolsets. Knowledge of Technolutions Slate highly preferred.


• Ability to quickly learn, adapt, and excel in a growth-oriented and constantly evolving environment.


• Dedication to high quality communications and customer focused service


• Ability to serve as "Subject Matter Expert" for complex admissions-related information, FAQs and advising knowledge base.


• Demonstrated ability to innovate and constantly improve systems and process to deliver optimal outcomes.

Additional Information:

As of June 1, 2023 Clark University no longer requires employees or students to be vaccinated against COVID-19. However, Clark urges all community members to follow CDC guidelines for COVID-19 vaccination, which recommend that everyone stay up to date with COVID-19 vaccines including booster doses. This is important for your own personal health as well as the health of our community.

At Clark University, we are dedicated to building a workplace that celebrates diversity and fosters inclusion. We believe that diversity of experiences, perspectives, and backgrounds leads to a more innovative and productive work environment. Our commitment to diversity, equity, and inclusion is reflected in our hiring practices, employee development programs, and campus culture. We welcome and encourage individuals of all backgrounds to join our team and contribute their unique ideas to help us achieve our goals.

Clark University offers a generous benefit package for full and, if applicable, part-time employees that include; paid time off, generous retirement plan, group health and dental insurance, life insurance, and tuition, along with use of many campus amenities. For a complete list of benefits for eligible employees visit here.

To review the Clark University Police Department Annual Security and Fire Safety Report visit here.

Application Instructions:

To be considered for this position, you must submit your credentials online. Create a Clark University Careers Account by clicking on the APPLY NOW button below. You will be able to upload the following documents, which are required for consideration:

• Resume


• Cover letter

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Already have a Clark University Careers Account? Login to your account to add documents or update your account.

Review of applications will begin immediately and continue until the position is filled. Salary will be commensurate with skills and experience.

Applicants must be currently authorized to work in the United States for any employer.

A successful background check is required upon acceptance.

Apply Now