The global leader in automotive diagnostic equipment, Snap-on Diagnostics has an immediate opening for a Technical Support representative. The successful candidate will provide support to Snap-on automotive diagnostic Customers and Franchisees via inbound and outbound phone calls, e-mail, and other correspondence. This support includes, but is not limited to troubleshooting, general product use/operation. Full training will be provided in order that you will understand the issues customers may encounter with the Diagnostic Product Line.
Responsibilities
Handle a high volume of inquiries in a quality manner with little assistance
Collect and enter call data for each call in the customer management database
Responsible for making sure that telephone messages, callbacks, and voicemail messages are handled within expected timeframes
Perform duties according to standard operating procedures and department policies
Participate in meetings as required
Attend 3rd party and internal training as required
Qualifications
Desirable Skills and Experience:
High School diploma, military training, trade school or equivalen
Desirable Skills and Experience:
Customer Service experience
Automotive troubleshooting and hands-on repair experience or education
Strong PC skills. Proficient Microsoft Office suite
Bilingual in Spanish or French
Key Competencies:
Team player
Strong customer service skills
Strong written and verbal ommunication skills
Snap-on Incorporated is a leading global innovator, manufacturer and marketer of tools, equipment, diagnostics, repair information and systems solutions for professional users performing critical tasks. Products and services include hand and power tools, tool storage, diagnostics software, information and management systems, shop equipment and other solutions for vehicle dealerships and repair centers, as well as for customers in industries, including aviation and aerospace, agriculture, construction, government and military, mining, natural resources, power generation and technical education.
Snap-on also derives income from various financing programs to facilitate the sales of its products. Products and services are sold through the company's franchisee, company-direct, distributor and internet channels. Founded in 1920, Snap-on is a $4.7 billion, S&P 500 company headquartered in Kenosha, Wisconsin.
