We are seeking a skilled B2B Collections Specialist to manage and maintain customer accounts, ensuring timely collection of payments. The ideal candidate will have experience in business-to-business (B2B) collections, excellent communication skills, and a proactive approach to resolving payment issues.
Key Responsibilities:
Accounts receivable management: Monitor accounts to identify overdue payments, manage aging reports, and prioritize collection activities.
Customer outreach: Initiate contact with clients via phone, email, and mail to secure payment for outstanding invoices, ensuring timely follow-up on payment arrangements.
Dispute resolution: Collaborate with customers to resolve payment discrepancies, research billing errors, and facilitate solutions that expedite payment.
Account reconciliation: Perform regular reconciliations of customer accounts and apply payments accurately to invoices in the system.
Reporting: Prepare weekly/monthly reports on collections status, outstanding balances, and aging accounts, providing updates to management.
Payment arrangements: Negotiate payment plans with clients when necessary and follow up on agreed terms.
Internal collaboration: Work closely with the sales, billing, and customer service teams to resolve issues and provide feedback on customer accounts.
Documentation: Maintain thorough and accurate records of all collection efforts, payment agreements, and interactions with clients.
Compliance: Ensure compliance with company policies, accounting standards, and legal regulations regarding collections.
Qualifications:
Education: High school diploma required; Associate's or Bachelor's degree in accounting, finance, or related field preferred.
Experience: 2+ years of experience in B2B collections or accounts receivable.
Communication skills: Strong verbal and written communication skills with a professional and assertive phone demeanor.
Technical skills: Proficiency in Microsoft Office Suite (especially Excel) and experience with accounting or ERP systems (e.g., SAP, Oracle, QuickBooks).
Attention to detail: Strong organizational skills with a keen eye for accuracy and the ability to manage a large volume of accounts.
Negotiation skills: Experience negotiating payment terms and solutions in a professional business context.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
