Job Description: Oregon Health & Science University
Oregon Health & Science University values a diverse and culturally competent workforce. We are proud of our commitment to being an equal opportunity, affirmative action organization that does not discriminate against applicants on the basis of any protected class status, including disability status and protected veteran status. Individuals with diverse backgrounds and those who promote diversity and a culture of inclusion are encouraged to apply. To request reasonable accommodation contact the Affirmative Action and Equal Opportunity Department at 503-494-5148 or aaeo@ohsu.edu.
PAS Specialist
US-OR-Portland
Job ID: 2024-31828 Type: Regular Full-Time # of Openings: 1 Category: Hospital/Clinic Support Portland, OR (South East)
Overview
Checking patients in/out:
Checks patients in by:
Greeting patient and family/visitors
Verifying demographic information*
Verifying insurance and guarantor information *
Verifying that EPIC and EPIC patient information match*
Verifies and assists with forms that need to be completed; financial and medical
Screening patients (bed bugs, etc.)
Checking-in using EPIC
Notifies/Asks if patient can be seen if they are late for their appointment
Asking for and collecting money (co-payments, pre-payments, patient payments
on account) Balances money.
Handing out forms that need to be completed (health history form, release of
information, etc)
Keeps patients informed on delays (reactive and proactive)
Checks patients out by:
Greeting patients
Checking out using EPIC
Prints after visit summary (if not already done by care team)
Schedules return appointments
Accurately schedule appointments in EPIC for established and new patients.
Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc.
Accurately notes why the patient is coming in for a visit.
Schedules interpreters when needed
Gives appointment card reminder
Answer phone calls:
Log in as an agent within 5 minutes of clocking in
Answers phone calls; greets, answers questions, take message
Schedules appointments
Accurately schedule appointments in EPIC for established and new patients.
Appointment types include: follow-up, complete physical exams, well child checks, procedures, prenatal, new patients, etc.
Accurately notes why the patient is coming in for a visit.
Schedules interpreters when needed
Warm transfers as appropriate
Takes messages via EPIC in-basket and accurately routes messages
Uses Aux codes and after call work appropriately
Answers calls in succession while primary phone duty
Answers calls when the queues light blinks or when not assisting a patient while assigned to; check in/out or other front office position.
Responsibilities
Six months of work experience in a medical office setting, including high volume direct patient contact OR
One year of work experience in a high volume direct public contact position
Note: Successful completion of a formal OHSU Administrative Internship Program will substitute for one year of experience.
Knowledge and Skills Required:
Basic computer keyboarding skills including typing of 30 - 45 wpm.
Strong customer service skills
Ability to work as part of a team
Ability to work independently
Ability to meet deadlines
Ability to multitask
Basic computer skills
Qualifications
Available hours: Monday – Friday 730 am to 830 pm and Saturdays 830-500pm Sundays 0730a-800pm