ECS is seeking a Desktop/Video Telecom/Wireless Technician (Int) to work in our Albany, OR office Please Note: This position is contingent upon [contract award].
Job Description:
ECS is seeking a Desktop/Video Telecom/Wireless Technician (Int) to work in our Albany, OR office. Please Note: This position is contingent upon contract award.
ECS is seeking a qualified Desktop/Video Telecom/Wireless Technician (Int) to support transformative science and technology solutions for the Department of Energy.
Responsibilities include:
Analyze and troubleshoot technical problems and resolving complex hardware, software, network, and connectivity problems via several methods (phone, e-mail, instant message, automated alarms, etc.).
Investigate elevated client support issues to confirm the validity of the problem, research known solutions to the related issue.
Utilize various diagnostic tools to identify root cause of hardware, software, network, and connectivity issues.
Provide thorough diagnostic and troubleshooting services to resolve client issues remotely; also perform on site troubleshooting as required.
Design and develop one or more courses of action, evaluate each of the courses in a test environment to determine best solution. Validate results and make findings available for future troubleshooting and analysis.
Contribute toward the research and development of solutions to new and unknown issues. Ensure technical support services are delivered to clients in a high quality and professional manner consistent with ECS initiatives, client expectations as well as meeting SLAs.
Provide technical escalation support to all Tier I and II Analysts for assigned customers.
Work with the Service desk lead to coordinate the training of level 1 and level 2 Service desk team members on advanced IT topics networking, collaboration technologies and cybersecurity.
Disseminate customer communications internally and publish to Analysts as needed.
Periodically meet with customers to discuss status and provide continual improvement strategies.
Continuously recommend improvements in process and procedure to improve operations.
Maintain fiber and copper cable plant.
Perform inside plant wire pulls, terminations, testing, etc.
Organize and maintain wiring closets, intermediate distribution rooms, and data centers.
Running patch cables, mounting hardware, following appropriate data center standards.
Working from a ticket queue for phone installation tasks.
Other duties as assigned by the customer.
Required Skills:
Bachelor's Degree in computer science, information technology, engineering, or related field AND Two years of related work experience.
OR
Associate's degree in computer science, information technology, engineering, or related field AND four years of related work experience.
OR
Six years of related work experience
Must be eligible to obtain and maintain a Top Secret or DOE Q clearance throughout the life of the contract.
Must be a US Citizen per contract.
Must currently live in Albany, or willing to relocate.
Ability to work independently and as part of a team.
Active Directory Administration.
MacOS/iOS experience.
VPN Troublshooting.
VTC experience.
Desired Skills:
Active Top Secret or DOE Q Clearance with the ability to maintain clearance throughout the life of the contract.
Two or more years experience supporting US Government customers.
Project Management Professional certification.
Experience supporting complex government and programs of a research and development nature.
Security+ Certification.
ITIL Foundation Certification.
Network Troubleshooting Experience.
An extensive amount of experience in basic computer troubleshooting.
A+ / Network + / Security+/MCSA / MCSE are a plus, but not required.
SCCM operational experience.
MacOS administration.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
