Shift: This is a late shift role - Monday thru Friday. 1:30pm to 10pm (subject to change as needed)
Your role
The Remote Hands Technician III will assist all Digital Realty customers by providing "best in class" customer and technical support. The Remote Hands Technician III will serve as an immediate point of contact for tasks assigned to the site. The Remote Hands Technician III will work with and support all Digital Realty customer demands which may include racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician III may work with the Deployment and Implementation teams, the Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician III will be responsible for racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic homeruns and cross-connects while responding to Customer Requests within the agreed Service Level Agreement time frame. The Remote Hands Technician III will also provide assistance to other members of the Operations team to ensure 100% uptime of all customers and critical infrastructure.
What you'll do
Perform and oversee Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:
Equipment Rack and Stack
Cable, terminate, and dress fiber or copper network cabling
Assist customers with the diagnosis of hardware and software issues on their equipment
Power cycling of customer equipment
Perform cabinet/cage audits
Blade/Card, Memory, Hard Drive, and Transceiver installations or removal
Testing and troubleshooting of copper and fiber optic circuits
Perform migrations of equipment, power, or networking devices
Shipping and Receiving of packages
Receive, install, and test customer and internal cross connects of copper and fiber optic interconnections
Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
Provide timely customer and internal updates using a computer based ticketing system
Perform and document inventory verification/counts.
Perform quality assurance checks on all requests and Remote Hands projects to ensure accurate completion
Adhere to, and ensure team adherence to, Standard Operating Procedures
Assist the Regional and local management with the training and transfer of knowledge to all technicians.
Maintain overall Data Center cleanliness and appearance
Work flexible shift schedules
Report to the facility within a 1 hour average for emergency assistance as needed
What you'll need
5+ years of experience in Telecommunications or Data Center related field
CompTIA A+ / Net + Certification
Ability to rack, stack, cable, and troubleshoot network devices such as routers, switches, firewalls, and servers
Knowledge of various fiber optic and copper connectivity methods including Ethernet, TDM, SONET and DWDM topologies
5+ years use of industry standard test equipment for certifying copper and/or fiber network cabling
Strong structured cabling installation and termination background
Strong troubleshooting and root cause analysis skills
Professional business communication and interpersonal skills
Effective organizational skills and attention to detail
Leadership and Team experience
Advanced skills in Microsoft: Windows Operating Systems, Office Suite versions, and Visio
Knowledge of Telcordia installation standards
Understanding of network device deployment
Ability to train lower level technicians
Strong analytical skills
Desired Skills
BICSI Certifications
CCNA
General knowledge of AC/DC electrical theory
Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
General knowledge and understanding of MEP (Mechanical, Electrical, and Plumbing) standards and operations
Meets physical demands of the position including:
Lift and handle up to 50 pounds
Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
Work under a raised data center floor
Climb ladders (up to 16 feet) to reach plenum spaces
A bit about us
Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.
A bit about our Digital team
Our Operations team keeps our customers' infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.
Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.
Our Compensation Philosophy
Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.
This is an exciting time to join our business so apply now and make your mark on our future.
Notes:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Digital Realty is an equal opportunity employer, EOE/AA/M/F/Vets/Disabled. All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or protected veteran status, or other status protected by law or Company policy.
Digital Realty is a publicly traded company (NYSE: DLR) with investment grade ratings from all three major ratings agencies.
Please do not forward unsolicited resumes to any employee of Digital Realty and its subsidiaries. Digital Realty is not responsible for any fees related to unsolicited referrals.
