The following duties are normal for this position. The incumbent may perform some or all of these duties however; it is not an exclusive or all-inclusive list. Other duties may be assigned. Ensures timely order entry and proactively manages order timelines for assigned account(s) Proactively monitors open orders to advise key stakeholders of possible lead time challenges Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
Receives and responds to customer complaints and processes appropriate corrective actions
Supports pricing requests
Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
Prepares purchase orders for outside materials
Prepares and reviews required business reports
Supports continuous improvement initiatives
Education & Experience Requirements
High school diploma or equivalent required
Minimum of 2 years of relevant experience required
Prior display, graphic, and/or contract packaging industry experience preferred
Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint
Knowledge, Skills & Abilities
Ability to design, implement and execute CRM business processes and associated applications
Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
Familiarity with organization's policies, standards and procedures guiding customer interactions
Knowledge of practices, tools, and techniques for communicating with a customer
Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment
Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
Position may be based at Menasha Packaging site or customer location
All Menasha Packaging employees must conduct their work in a manner that complies with all legal standards and meets customer expectations. They will maintain
