The Channel Account Representative provides experienced sales support for assigned channel segments in the East region. This role provides reactive phone support, e-mail sales support, and engages in proactive business development efforts to grow Channel Sales. This position is primarily responsible for prospecting, onboarding, and developing territory resellers.
RESPONSIBILITIES
Identifies, recruits, and onboards IT Resellers into the Vertiv Partner Program.
Utilizes proactive calls, emails, and social media outreach to build relationships with current and potential resellers.
Schedules and works with internal partners to deliver Vertiv Sales and Technical trainings to both current and potential resellers.
Informs resellers on current promos, new product launches, and Vertiv Partner Program updates.
Coordinates selling campaigns, qualifies leads, and coordinates customer introductions. Works in partnership with other sales employees to increase sales revenue.
Provides dedicated support to answer or coordinate responses for all requests from assigned customers. Works with internal partners to assist customers in determining the best solution for their needs.
Attends necessary training to become educated on Vertiv's products and solutions.
Provides basic quotes, information on product availability, pricing, and competitive portfolio cross-referencing suggestions.
Generates, updates and tracks CRM opportunities, whether originated or assigned.
Works with sales operations team to answer questions regarding company inventory, shipping deliveries, manufacturing timeline, etc. to ensure products and services desired can be delivered to customer given their expectation/need.
Re-directs calls as appropriate to other departments such as technical support, services, or application engineering.
Participates in sales events as needed to educate and promote products and services.
Other duties as assigned.
QUALIFICATIONS
Minimum
Associate's degree (or equivalent combination of education and experience)
Minimum of 1 year of work experience required.
Excellent communication skills, both written and verbal
Excellent customer service, organizational, and analytical skills.
Ability to work and multi-task in a fast-paced environment.
Proficient in MS Office.
Preferred
Bachelor's degree
1-2 years sales experience or experience with IT resellers preferred.
Knowledge of technology including software, hardware, and/or networking is preferred.
Experience with CRM management preferred.
PHYSICAL & ENVIRONMENTAL DEMANDS
Standard office environment.
TIME TRAVEL REQUIRED
10%
The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H
