Reporting to the Area Director of Sales and Marketing, the Director of Catering and Conference Services is responsible to develop and implement catering strategies and tactics for the catering team, including securing new business, maintaining existing relationships, managing the Conference Services team and executing tactical plans to maximize the profitability of the three hotels. The DOC is responsible for the execution of the day-to-day operations of the catering / conference services team as defined by the Area Director of Sales and Marketing. In addition to leading the catering team, this is a selling role with booking and servicing goals.
Sonesta leaders are charged with providing strategic vision, ensuring tactical execution, and actively managing their department to achieve the company's revenue and profitability goals and objectives. The idea candidate has a passion for building and motivating teams that achieve results.
Job Description
Job Description:
Achieve department's budgeted revenues and personal sales goals.
Ensure that both you and your sales team consistently exceed booking goals
Conduct regular one-on-ones with Catering Sales Managers to review sales funnels, prospects, tentatives, lost business, conversion of business, and proactive plan traction
Conduct regular one-on-ones with the Conference Services team ensuring hotel communications on each event is clear and concise
Must be proficient in event contractual agreements, quoting pricing, setting traces, and the management of accounts
Responsible for monitoring, measuring, and recognizing performance of team members who directly report to the role
Recruit, hire and train to fill open catering department positions
Implement and train on existing policies and procedures and develop new processes as needs rise
Ensure that function bookings, group resumes, and event contracts are prepared and distributed accurately and efficiently
Work closely with appropriate departments to enhance service delivery and to overcome operational challenges
Review daily posting of charges, resolve any discrepancies in a timely manner. Follow-up to ensure guest satisfaction
With direction and guidance from the Area Director of Sales and Marketing and Market Director of Revenue, develop banquet menu pricing, rental fees and revenue minimums, using current competitive data
Working with the Area Director of Sales ensure proper utilization of function space to yield maximum revenues.
Assist Area Director of Sales and Marketing in the preparation of the annual departmental operating budget, and financial plans.
Establish monthly forecasting of banquets and catering revenues
Own / manage audio vision and third-party vendor relationships
Support, comply and promote company initiative, policies and guidelines.
Handle employee issues in a professional and timely manner
Act as a "floater" servicing leader when & where necessary.
Conduct banquet and catering facility tours and entertain clients in accordance with company and property policies.
Perform other duties as assigned
Specific Job Knowledge & Skills:
Bachelor's Degree from a four-year college or university; and a minimum of three years of catering and/or convention services leadership experience
Experience managing a catering sales team and / or multi-unit operation is a plus
Ability to analyze reports and develop and implement strategies to improve outcomes
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
Ability to speak effectively to groups including customers and employees
Proficient in Delphi FDC, including system setup, menu and items, BEOS and Banquet Checks
Must speak fluent English
Excellent oral and written communication
Excellent organization skills
Proficient in Microsoft Word, Excel and PowerPoint
May require a valid Driver's License.
May be required to work nights, weekends, and/or holidays.
Physical Abilities:
Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity
Stand, sit, or walk for an extended period or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Must be flexible to work variable days of the week to include weekends and holidays
Additional Job Description Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Additional Job Information/Anticipated
Pay Range
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Medical, Dental and Vision Insurance
Health Savings Account with Company Match
401(k) Retirement Plan with Company Match
Paid Vacation and Sick Days
Sonesta Hotel Discounts
Educational Assistance
Paid Parental Leave
Company Paid Life Insurance
Company Paid Short Term and Long Term Disability Insurance
Various Employee Perks and Discounts
Hospital Indemnity
Critical Illness Insurance
Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
