Job Summary

Job Description

JOB SUMMARY:

Responsible for assisting customers, end users, and sales representatives in resolving and logging customer issues.

MAJOR RESPONSIBILITIES:

• Log complaints into SAP Complaint system and gather all pertinent information that is required to log this in the system.


• Issue call tags, sales force notifications, credits and replacement orders as required for complaint resolution.


• Ensure complaints are closed within the system properly.


• Follow up on all call tags issued during its 7th & 30th day after issuance of call tag.


• Issue RGA's and product returns as needed.


• Send out Customer Satisfaction Surveys.


• Follow up with sales force for needed information on outstanding issues following the time frames established in written procedures.


• Maintain compliance with QSR and ISO regulations and Medline policies and procedures at all times.


• Ensure written procedures are followed.

MINIMUM JOB REQUIREMENTS:

Education

• High School Diploma or equivalent.

Work Experience N/A Knowledge / Skills / Abilities

• Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).


• Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).


• Ability to process all relevant details, understand and prioritize their importance and draw clear and concise conclusions.

PREFERRED JOB REQUIREMENTS:

Work Experience

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluating customer satisfaction preferred.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.