Job Description:

Location: Phoenix, AZ

Salary: $32.00 USD Hourly - $37.00 USD Hourly

Description: Our client is currently seeking a Production Support Associate(Weekend Night shift)


• Monitor systems and infrastructure to maintain operational and performance levels

• Rotational on-call responsibilities

• Work closely with other SRC professionals/engineers when issues arise, collaborate on troubleshooting, and provide consultation/resolution with events/incidents

• Anticipate potential problems before they become impacting and collaborate to determine solutions

• Gather and analyze metrics from tools and system/application logs to assist in performance tuning, fault finding, and resolution

• Create sustainable systems and services through automation, processes enhancement, tools, and noise reduction

• Build automation to manage the SRC operations and eliminate/minimize manual functions and toil

• Collaborate with Application/Infrastructure support engineers and operations teams

• Engage in post-incident reviews for improvements and determining the cause to prevent recurrence


Required Knowledge, Skills, and Abilities

Possess a breadth and depth of technical and management knowledge

Continuous improvement mindset, always looking for opportunities to streamline, routinize, or automate

Contact: ptomar@judge.com


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