ESSENTIAL FUNCTIONS: include, but are not necessarily limited to:
Interview residents and applicants to obtain and verify all income and family composition to establish initial and continued eligibility of applicants and participants for HCV/Section 8 Programs.
Timely complete all required certifications timely, in accordance to agency policies, procedures and federal regulations.
Process reported changes of applicant and participating families utilizing CMHAs software system.
Calculate monthly payments for housing assistance payment, tenant rent to owner and utilities.
Perform walk in duty to provide assistance to clients.
Generate appointments, terminations, addendum notifications and various correspondence, forms and letters from CMHAs software system for participants, owners, applicants and others in accordance with program rules.
Develop positive professional relationships with applicants, participants and property owners for delivery of service in accordance with CMHAs established Gold Performance Standards.
Follow up with the client and landlord to gather necessary forms and/or status of units.
Assist with and conduct briefing sessions. Performs a re-briefing if the client does not understand and/or needs clarity concerning the HCV/Section 8 programs.
Update client records, answer questions, estimate the subsidy, tenant rent to owner and utilities for applicants and participants in accordance with program rules, regulations and CMHAs established SOPs.
Process RTAs and list units for inspection.
Answer and timely respond to email, phone, verbal, electronic and written communications from both internal and external clients.
Prepare a variety of correspondence, reports, etc. utilizing primarily Microsoft Office and CMHAs Agency specific Software system(s).
Prepare, organize, print and assemble various material used in a variety of agency functions.
Input information and extrapolate reports from the computer system relative to Housing Choice Voucher Program.
Review and process information for both owner and participant terminations from the HCV program.
Provide customer service in accordance to CMHAs Gold Standards to both internal and external clients, community stakeholders and other agency contacts.
Perform additional duties as assigned.