Deployed Services serves as a dedicated strategic partner to government and other clients. We hire individuals committed to excellence and who share our passion for making a positive impact in a collaborative and inclusive work environment.

The IT Support Specialist will be responsible for fielding requests for assistance with various computer and mobile systems, software applications, or other technical issues. Responds to queries, runs diagnostics, isolates problems, and implements solutions. This includes the ongoing support to users after they’ve been helped either by answering follow-up questions or helping them learn how to use the system on their own.

Essential Functions:

• Utilize a ticket management system to record, update and resolve tickets from individuals seeking support


• Support end-users with IT-related problems in a responsive and service-oriented manner


• Setup, manage, and maintain IT-related equipment


• Monitor backup jobs and ensure a high level of completion success rate


• Manage time and projects effectively


• Help put processes in place to maintain a stable network environment


• Train staff with IT related equipment


• Assist with the troubleshooting, installation, and implementation of systems


• Monitor performance levels of software and hardware


• Maintain information architectures (data, application, and network) ensuring the system is online


• Maintain hardware and software maintenance agreements to ensure integrity of operation


• Research capabilities, best practices, and business solutions to make recommendations back to our partners to keep the company advancing forward


• Identify opportunities and put forward ideas to support cost effectiveness


• Wipe & reset electronics that have not yet met lifecycle requirements for reissue


• Assist individuals with lifecycle replacements


• Other duties as assigned

Knowledge and Skills:

• Proficient in Microsoft Office Suite, Share Point and other software


• Ticketing System experience (ManageEngine is a plus)


• Experience in learning and implementing new systems


• Proven ability to prioritize tasks and issues according to the business impact


• Good time management skills


• Strong organizational and analytical skills


• Ability to multi-task and work under pressure


• Ability to work autonomously and within team


• Flexible and proactive with a "will do' attitude


• Ability to work nights and weekends. We operate 24/7/365

 Education and Experience:

• Bachelor’s degree in management information systems or related degree


• Note: Relevant professional-level work experience will be considered in lieu of a degree


• 1-2 years in IT or Business Systems


• Must be authorized to work in the U.S.


• Must be able to travel within the Continental United States (CONUS)  


• Must pass a drug test, motor vehicle record check and a background check after accepting a conditional offer of employment

AAP/EEO Statement

Deployed Services, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics ), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Pay: Up to $28.57 hourly

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description