Job Description:

Description

SUMMARY

Provide leadership for the operations of the Enterprise Applications team within Information Technology (IT). Direct operations, strategy fulfillment, and planning efforts for, but not limited to, the following services: account provisioning; database and application management; programming; document imaging; resource scheduling; learning management system (LMS); web-based collaboration; enterprise resource planning (ERP); customer relationship management (CRM); business intelligence; enterprise cloud-based applications. Routinely works with departments to ensure that appropriate operational needs are understood and met with technology solutions where appropriate; and coordinates and promotes the effective use of technology while planning IT projects and initiatives. Establishes and implements policies and procedures that promote the effective use of technology in support of the college mission. These functions are performed by the duties outlined below.




For highest consideration apply by October 11
th

Essential Functions

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Accountable for project planning (scope, time, labor, risk, and budget), tracking milestones, and communicating project status with sponsors. Ensure that college strategic goals are addressed in project planning efforts. Develop effective methods to correct projects in distress by addressing critical path and resource constraints. Assigns roles based on skills and availability of labor resources.
Live and work by the principles stated in the college's Statement of Beliefs and Values documents. Develop a supportive and collaborative team where respect, integrity, trust, and knowledge are forged into a creative and open relationship between teammates. Lead team to provide quality technology services and exceptional customer service. Demonstrate a sense of humor, compassion, and approachability.
Research, design, and implement support enhancements. Develop and implement new support policies, procedures, and rules. Consult with IT staff and end users to determine the impact of proposed service, procedure, or policy change.
Leverage the benefits of modern technologies. Measure an improvement in efficiency, return on investment, and other meaningful metrics that illustrate the value of such work. Promote data accuracy and design IT systems to be nimble and scalable. IT systems must retain their integrity and compliance with regulations. Create standards and policies that maintain secure information management as technology advances.
Align resources and priorities of daily work while advancing operations; translate college and department goals into this work. Regularly discuss progress of work with the college community.
Routinely create and distribute college-wide messages about service improvements and/or outages. Clearly outline levels of support, projected performance, availability of services, and total cost of ownership details.
Prepare communication outlining and explaining administrative procedures and policies to departmental staff and monitor compliance. Coordinate work schedules and leaves of absence.
Direct preparation of records such as agenda, notices, action items, and minutes for meetings. Act as custodian of team documents and records. Organize and maintain files, correspondence, and other records for projects and service documents.
Maintain standard operating procedures and user training documentation for database and business application systems. Translate and communicate technical information into non-technical terminology.
Engineer scalable IT systems (compatible products) that produce high service adoption rates by our end users (popular products). Maintain project momentum to get the most value out of each departmental initiative.
Recommend IT staff and other college participants to be funded for professional development opportunities at local, regional, and national training events and conferences.
Work with and often lead projects involving the development and implementation efforts of advancements and upgrades to institutional databases and applications. Responsible for the specification, upgrade, and routine maintenance of software and database solutions and their system dependencies.
Oversee the design and development of reports using JC data sources. Assist with the preparation of budget projections and the monitoring of financial reports.


SUPERVISORY RESPONSIBILITIES

Oversee all Enterprise Applications team second level work requests and projects. Direct task assignments and modify priority levels based on service impact and customer needs. Develop proactive solutions to the most common incidents. Manage expectations for service requests. Create methods to collect and analyze customer satisfaction metrics. Co-develop IT systems with peers within and outside of the college that engage and challenge IT staff. Monitor personnel work performance to create meaningful and timely feedback to individuals deserving praise or needing guidance. Documents work behavior and events that may lead to disciplinary action. Routinely offer positive feedback and constructive criticism. Contribute and share information that improves workflow, energizes staff, and improves morale. Establish performance goals, standards, or benchmarks for the Enterprise Technologies team. Monitor quality and quantity of individual and team-based work. Evaluate individual and team performance and create plans to achieve performance goals.


CONTACTS AND PURPOSE OF CONTACTS

Internal: Carry out responsibilities in accordance with the organization's policies, negotiated labor contracts, and applicable laws. Responsibilities include interviewing, training, and advancing employees; planning, assigning, and directing work; addressing complaints and resolving problems. Frequent contacts with college personnel and students to relay requests, coordinate functions, address complaints, discipline employees, and comply with policy/law.
External: Frequent contact with vendors, consultants, and the general public about college activity. Responsible for creating, maintaining, and enhancing relationships with key vendors. Assist law enforcement and auditing agencies if needed.

Minimum Qualifications

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge of:


Minimum

• Standard business office tools - Google or Microsoft


• Advanced database administration and information security management


• Student information system methods and terminology (Ellucian Colleague preferred)


• Database language and management tools (SQL experience preferred)


• Project management methods and terminology


• project management software (MS Project - current version)


• Multimedia/presentation/learning techniques and tools (mobile and fixed)


• Experience working in educational institutions


• Learning management system methods and terminology (Canvas preferred)


• Business intelligence methods and terminology (SAP Business Objects preferred)


• Document management methods and terminology (Sofdocs preferred)

Preferred

• ITIL practices


• Helpdesk software (current apps and versions)


• Web content development tools (SharePoint Designer - current version)


• Cloud-based collaboration methods and terminology


• Windows operating system (current version)


• Windows Server network operating system including Active Directory Domain Services (current version)


• Workflow and schematic design tools

Skills and Ability to:


Minimum

• Develop business processes and related documentation (written and schematic)


• Build effective and efficient project teams


• Build effective and mutually beneficial business relationships with other departments to improve institutional operations


• Conduct facilitated discussions and summarized thoughts generated from diverse perspectives; identify and advance towards the goal


• Establish and conduct collaborative opportunities between departments to help improve institutional operations foster a collaborative and productive work environment while recognizing and acknowledging other's strengths and weaknesses, maintaining confidentiality, resolving conflict and encouraging respect among IT staff


• Work with annual budgets more than $600k; develop technology lifecycle plans


• Be customer service oriented, self-starter, and work under tight timelines with minimal supervision


• Predict future evolutions of technology to select systems that are scalable and have longevity within the market manage multiple competing-priority projects by utilizing time management techniques work independently and in teams while supporting a diverse population of users provide excellent written, listening, questioning, and oral communication provide excellent organizational and interpersonal / human skills


• Develop and conduct one-on-one and group instruction


• Develop guidelines requiring significant and frequent modifications in procedures


• Perform accurate work without close supervision or oversight


• Work with confidential records and electronic files related to the position


• Identify complex problems and review related information to develop and evaluate options


• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problem solving

Education and Experience:


Minimum

• Bachelor's degree (in Education, Business Administration, Information Systems or related field preferred)


• Five years of experience in a higher education environment. Proven experience in developing enterprise level technical implementation and support teams through motivation, communication, and modern technologies.

Preferred

• Master's degree

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors. Ability to write reports, business correspondence, and procedure manuals. Excellent verbal, listening, questioning, and writing abilities are essential to this position.

Mathematical Skills

Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

LICENSURE, CERTIFICATION, REGISTRATION OR OTHER REQUIREMENTS

Must have a valid driver's license.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, use hands, reach with hands and arms, and talk or hear. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job requires that the employee occasionally needs to work a flexible schedule to including some weekend and evening work. The work schedule is determined by coordinating/weighing the available technical and labor resources against prioritized work requests and pre-planned special events. Work may be required during scheduled technology implementations and unscheduled system failures.

"This description is intended to indicate the kinds of tasks and levels of work difficulty that will be required and shall not be construed as declaring the specific duties and responsibilities. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his or her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned that are of a similar kind of level of difficulty."Supplemental Information

Jackson College only accepts on-line applications though this system. For assistance with this, please call 517-796-8468.

Please use your legal first and last names on your application. If you are hired you will have the opportunity to identify and utilize your preferred name.

The Jackson College Nepotism policy prohibits hiring of a relative or someone with a familial relationship to work in the same instructional department, office or administrative unit of the College including spouse, child, stepchild, parent, stepparent or sibling of the employee or spouse, aunt, uncle, niece/nephew, grandparent, grandchild, and members of the same household including domestic partner.

It is important that your application show all the relevant education and experience you possess (even if you are repeating it from your resume or cover letter). For instance, do not say, "See Resume or C/V." Your resume, cover letter that includes your salary requirements and an unofficial transcript for the degree required must be attached to your application. Applications will be rejected if incomplete. When you apply for the position, you will get to the document upload area where you will be given an opportunity to attach your documents such as your resume/vita, transcripts, etc. Instructions will also be found there.

The College reserves the right to request proof of degree or certification at a later date, if these documents are required as part of the qualifications for the position.

Final candidates will be subject to a criminal background as part of the employment process.

If selected you will be required to complete the US Citizenship and Immigration Services, Employment Eligibility Verification form I-9 and provide documentation verifying identity and eligibility to work in the United States. Jackson College is NOT able to support Visa applications for employment at the college. Applicants must already be eligible to work in the United States to be considered.

Applicants with disabilities may request accommodation to complete the application and interview process. Please notify Human Resources at least three (3) working days prior to the date of need.

A copy of Jackson College's Annual Security Report and Annual Fire Safety Report is available on the JC Campus Safety & Security website. The security report contains crime statistics for the previous three years for all of our campus locations and the annual fire safety report, which contains statistics for any reported fires in campus housing units and fire safety systems in these buildings. Additionally, the report contains policies, available resources and information concerning personal safety, fire safety and reporting procedures for both crimes and fires.

Applicants have rights under Federal employment laws. Jackson College is an Equal Opportunity Employer that actively supports workforce diversity.

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