Job Description:

RESPONSIBILITIES:

Kforce is in search of a talented Debt Call Representative in Phoenix, AZ. This is for a 6-12 month contract and can be subject for extension.

Summary:
In this role, you will be responsible for understanding member's needs and delivering intelligent personalized solutions and education that will improve their overall financial security. Payment arrangements may be negotiated to minimize loss to the organization. In addition, this role protects the financial interests of the Client by communicating with members, non-members and/or external third parties to collect and resolve delinquent accounts. Accounts are handled and worked in accordance with operational standards; Follows the Fair Debt Collection Protection Act (FDCPA) and all local, state and federal laws pertaining to loan verification and collection. Member counseling and collections on debit cards, credit cards, loans, home equity (very high level of customer service to help the member with their financial future).

Job Duties:

• Use established procedures and job experience to carry out and resolve moderately complex to complex work assignments and conducts member research as necessary


• Serves as a resource to less experienced team members


• Contacts members in all stages of delinquency and across all Client departments through automated and manual outbound dialing; Receives inbound collections and general servicing calls


• Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security


• Negotiates mutually satisfactory payment arrangements


• Actively uses and educates members on the debt analyzer and money manager tools on client website


• Completes required account verification, account maintenance, and documents all contact and collection attempts


• Communicates efficiently with team and executes teamwork

REQUIREMENTS:

• High School diploma/GED or equivalent


• Previous professional experience with customers on the phone


• Attentive to detail, punctual in time and attendance


• Great in team communication, sharing knowledge and receptive to feedback


• Capable and open to work all or any shifts (for example 3-11pm cst)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking "Apply Today" you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.

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