Job Description:

The work we do matters!




Hiring Agency:

Health & Human Services - Agency 25



Location:

Omaha, NE



Hiring Rate:

$22.119



Job Posting:

JR2024-00010490 Program Accuracy Specialist (Open)



Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
10-23-2024



Job Description:

The State of Nebraska, Department of Health and Human Services is seeking a CFS Quality Assurance Program Accuracy Specialist in the Omaha area. The successful candidate should possess good oral and written communications skills, abilities to interpret and apply state and federal laws and standards to technical narrative material; learn and uphold the objectives, philosophies and functions of the Children and Family Services (CFS) Division; and establish and maintain satisfactory working relationships with managers/administrators, community organizations, and the public.


As the Program Accuracy Specialist, you will:


•Complete ongoing case reviews to identify safety concerns and other issues that must be addressed by CFS Administrators.
•Communicate with CFS staff to address immediate safety issues to ensure the safety of children.
•Complete Quality Assurance (QA)/Case Reviews using the Federal Child and Family Services Review tool and other Quality Assurance review tools.
•Participate in inter-rater reliability activities to ensure QA review reliability and repeatability results.
•Communicate directly with case managers, supervisors, and other CFS staff regarding QA review results (strengths and areas needing improvement)
•Write reports, create pivot tables and charts, and/or other materials to present QA review results and other quantitative data gathered from N-FOCUS and other systems (i.e. federal case review systems, customer satisfaction surveys etc.).
•Provide technical assistance, quality quick tips and trainings to support CFS field staff.
•Gather feedback from CFS case managers and supervisors to identify process and/or system inefficiencies and work collaboratively with staff to develop solutions for improvement.
•Work with Continuous Quality Improvement (CQI) team members to identify barriers to reaching outcomes for children and families and develop strategies to address areas needing improvement and provide general support to Service Area and Statewide CQI teams and workgroups.
•Complete tasks and related activities in preparation for and to monitor the Federal CFSR Performance Improvement Plan.
•Complete QA reviews to support the Provider Performance Improvement process, which may include assessing foster care provider reports to inform CFS staff of information pertaining to the child in foster care.
•Assist management with preparation of case samples, training materials, reports, development and testing of review tools, and presentations as needed for CFS staff.


Hiring wage: $22.119 - non-exempt


Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM


Dress Attire: Business Casual


Driving is required.



Requirements / Qualifications:




Minimum Qualifications: Two years experience in a health and/or human services field or public service organization with responsibility for determining eligibility, assessing public assistance needs, or case management using program rules and regulations. OR 24 semester hours of post high school education in behavioral sciences, social sciences, public/business administration, adult education or closely related field and experience in eligibility determination or assessing needs for public assistance and/or social services programs.



Preferred Qualifications:Please state in your application or on your resume/cover letter what preferred qualifications you have as listed below. These qualifications are what we are looking for in a candidate who will be successful in this position.

• Previous Child Welfare experience.


• Knowledge of and experience with State and Federal laws and regulations regarding Children and Family Services, various family dynamics, NFOCUS, and Microsoft Office products (especially Excel).


• Experience with the Children and Family Services Review (CFSR), case management activities to ensure safety, permanency and well-being for children and families.


• Knowledge of and experience with Continuous Quality Improvement processes, including quality assurance activities and performance improvement principles.


• Knowledge of and experience with data analysis and reporting.

Other: Must possess a valid driver's license or the ability to provide independent authorized transportation.



Knowledge, Skills, and Abilities:




Knowledge of: federal and state program regulations, laws, and case processing; quality assurance and monitoring tools and methods; case management practices including assessment, analyzing critical information, plan development and implementation, adult training theories, principles and practices; statistical data and collection methods.



Skill in: teaching others; monitoring and assessing work performance of others.



Ability to: learn and apply agency policies and procedures; interpret, explain, and apply State and federal laws and regulations; conduct data analysis, quality assurance reviews, and identify trends; communicate with others to receive and relay information; analyze situations and develop an appropriate course of action; effectively interrelate with a wide variety of individuals; formulate conclusions; persuade others; develop, implement and present training programs; conduct root cause analysis and recommend appropriate actions.






Benefits



We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.


Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits



Equal Opportunity Statement



The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.



Current employees of the State of Nebraska should NOT apply on this external career. Instead go to Workday and access the Jobs Hub - Internal Apply app from your home landing page. Apply Now