About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Stock room Operations Leads are critical to the success of our stores. As a Stock Lead , you're the primary business owner of the stockroom, which means that you oversee the processing, product placement, and transfers of the store. I t's your job to instill the importance of maintaining a stockroom t hat is safe and efficient so that our customers have the product they want when they want it. You lead by example to model exception al stockroom standards and promote a positive and respectful environment . You partner closely with your Store Manager to train and develop all stock associates and empower your team members through encouragement, recognition, feedback.

Description

As an UGG Sto ck Lead , you maintain stockroom area in which all materials and products are receive d , store d , organized , pick ed , count ed , monitored , and distribute d in order to meet the needs of the store. You maintain a neat and orderly stockroom and stock desk while practic ing and promoting safety consciousness and security measures to deter theft. You're responsible for ensuring that all stock processes and policies are understood by your team members and followed at all times . You strategically plan for new product arrivals and execute necessary adjustments. You receiv e and verify shipments as they arrive and hand le discrepancies so that inventory counts are current and accurate. You're responsible for handling customer charge sends and store transfers of merchandise between retail locations or distribution centers . You control any damaged merchandi s e or mis-mate inventory in accordance with company standard s. In order to perform these stock-specific duties, you are responsible for securely maintain ing a key to the store .

In your role as a Stock Lead , you understand that your responsibilit ies extend beyond the back of hou se . You assist the Store Manager in achieving and exceeding the store's fiscal business plan by helping to execute sales and productivity plans. You help replenish and display product on the sales floor and organize it according to our Visual Merchandising standards. When working on the sales floor, provide the best possible customer service in accordance with our Service Training Program, greet customers as they enter the store, direct them to the appropriate products and areas, answer customer questions, and offer current product knowledge. You ensure y ou're personally available to customers and can identify and address their needs and questions . You maintain a positive , cheerful attitude with customers and team members and promote the store and brand image in all interactions. As an UGG Stock Associate, you understand that you are an integral part of a team and cooperate to meet the needs of the business.

Core Competencies

As a successful S tock Lead , you know how to:

• Ensure the highest level of customer service possible as outlined in our Service Training Program


• Build engaged and empowered teams through communication and recognition


• Communicate effectively with customers, team members, management, and corporate stakeholders

• Promote a positive and respectful work environment and respond to problem situations with professionalism


• Prioritize brand and product knowledge training in customer interactions


• Multi-task in a fast-paced environment


• Escalate any special customer requests regarding product or service to management


• Think critically to solve problems and approach challenges with agility

• Maintain knowledge of current trends and styles

Key Qualifications

• One (1) to two (2) years of retail store experience p referred.


• High School Diploma

• Excellent verbal and written communication skills and ability to convey the UGG and Deckers Brands Vision and Mission to your team members and customers


• Excellent team-building skills


• Excellent organizational skills and exceptional attention to detail

Additional Requirements

• Flexibility of schedule and hours to meet the needs of the business.


• Physical ability to stand for extended periods


• Proficient in Microsoft Office suite of tools and applications.


• Valid driver's license.

As part of our UGG Family, you belong to more than a lifestyle company. From our corporate offices to our retail stores across the globe, we value giving people the freedom to pursue their passions, express their individuality, and are committed to helping them succeed. We're proud to offer a wide range of benefits to best recognize the important role each person plays in the Deckers Brands mission. You'll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.