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Position Description
The USON Customer Account Analyst will serve on the Accounts Payable team as the main point of contact for customer accounting needs for their assigned regions(s) in the US Oncology Network. The position will manage all accounts payable, travel & expense and purchasing needs of US Oncology practices. This includes, but is not limited to payments, refunds and write offs, invoice status, PO dispatch, system workflow maintenance and general customer service.
The USON Customer Account Analyst will perform customer service responsibilities by providing quality customer service through Salesforce, including interacting with Network practices and vendors, answering customer and vendor inquiries, and effectively managing escalations as applicable.
Additionally, the USON Customer Account Analyst will partner with our outsourcing provider to resolve escalations and ensure an excellent experience for our US Oncology practices.
Responsibilities
Customer Service point of contact for assigned US Oncology regions(s) and suppliers for all inquiries related to payments, T&E and purchasing needs
Monitor invoices while processing through workflow
Timely response of incoming email and phone calls by The US Oncology practices and suppliers
Service Now ticket resolution
Resolve outliers in designated workflow error queues
Audit workflows against delegation of authority
Travel & Expense filing and assistance with card reconciliation
Identify and support process improvement initiatives and projects
Partner with outsourcing provider for level II escalations/inquiries (Genpact)
Generalized payment reporting
Maintain appropriate levels of communication with all levels of the organization and across The US Oncology Network
Partner with appropriate stakeholders to provide support as required
Perform other duties as assigned to support the organization
Critical Skills
Customer-oriented: can develop and maintain effective, positive internal/external working relationships with a diverse group of individuals.
Advanced communication skills: fact-based, clear, logical thought process with a record of Strong executive presence and presentation skills.
Ability to work well under pressure and manage multiple competing priorities.
Problem solving, decisiveness, and resolution management.
Strong follow-up skills with ability to meet deadlines.
Analytical/growth mind set.
Proficient MS Office suite (Word, Excel, PowerPoint, Outlook, and Teams)
Education:
4-year degree or equivalent experience
Physical Requirements:
General Office Demands
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$53,200 - $88,600
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
