Posted in General Business about 3 hours ago.
Type: Full-Time
Location: Madison, Wisconsin
Position Title
Bilingual (Spanish) - Customer Advocate 1- Banking - Flagstar Bank
Location
Work From Home United States
Job Summary
The Customer Advocate (CA) serves as the first point of contact for our customers. In this role, the CA will be responsible for supporting inbound contacts from current and prospective banking customers. Through these engagements, the CA will create detailed documentation to ensure inquiries are resolved in an accurate and satisfactory manner.
In this role, you will expand on your current skill set, mastering soft-skills and becoming an expert with our Online Banking platform. From there, successful CAs will have the opportunity to transition to a Senior Customer Advocate who specializes in supporting our business customers and more complex customer interactions.
Pay Range 17.00 - 21.25 - 25.50
Start Date 11-25-24
All Shifts are in EST
Mon- Fri 12:00 PM to 9:00 PM EST - (2) Bilingual
Mon-Fri 1:00 PM to 10:00 PM EST - (4) Bilingual
Rotating Sat/Sun Shift Times - 8:00 am - 5:00 pm EST
****If you work on Saturday or Sunday, you will have a varying day off the following week.
Candidates must commit to a (5) week training schedule that begins on November 25th. (Normal work with with Thanksgiving Day off only)
Pay Range: Local Minimum Wage - $18.62 - $24.00
Job Responsibilities:
Customer Service:
ADDITIONAL ACCOUNTABILITIES
JOB REQUIREMENTS
Required Qualifications:
Preferred Qualifications:
Job Competencies:
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