For over 40 years, RION Equipment has attracted the most talented individuals in the material handling and rental industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave - we offer stability and growth while encouraging a work-life balance.

The Warranty Specialist will be a specialist in analyzing, managing, and monitoring OEM warranty data and developing metrics for management. This position will also prioritize warranty issues per customer, and will participate in customer warranty parts analysis reviews. This position requires strong analytical skills, as well as strong customer communication & negotiation skills.

We are looking for an individual who has the drive and ambition to capitalize on the opportunity of joining an organization in growth mode. If you're ready for the challenge, apply or contact us today: (402) 891-7555 or recruiting@rionequipment.com.

PRIMARY JOB DUTIES:
• Assist the Director of Service Operations, prepare and suggest final judgment on claims exposures and major warranty repair exposure to ensure continuity in claims processing and warranty repair completions.
• Serve as the first point of contact liaison regarding warranty questions for the service department.
• Ensure that warranty department is acknowledging, recording and processing customer claims in a manner which results in the resolution of warranty liabilities at the lowest overall cost to the Company.
• Coordinate the investigation of claims and back charges through the scheduling of field inspections, return of damaged components for in-plant analysis and internal review of product failures.
• Correspond with company representatives and communicate with internal departments regarding the status and outcome of warranty claims and programs.
• Develops and documents procedures, work instructions, and other documentation to support the warranty process and issue resolutions.
• Develops and prepares standard reporting for warranty metrics and warranty management reviews.
• Report on the status and outcome of warranty claims and modification programs as required to customer, Company representatives and internal departments.
• Identifies claim information needed from the Service Calls, service report information, reopening and invoicing warranty Service Calls
• Provides communication and follows up on backed out, reopened, and closed warranty Service Calls not invoiced, and specific open Service Calls needing closing action, to ensure timely claims

BENEFITS:
• Medical (and FSA/HSA plans), Dental, Vision Insurances
• Paid Vacation and Holidays
• Company-paid Basic Life Insurance
• Supplemental Term Life Insurance
• 401(k) with Match
• Tuition Reimbursement and In-house Training Dept.
• Paid Military Leave
• Short and Long-Term Disability

ABOUT RION Equipment:
RION Equipment, formerly RAKA Handling, has been serving the upper Midwest since the 1970's. This change in our business means great things for potential candidates. We're growing and investing in our company and employees. We are investing in the personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs.

RION Equipment hires the best in sales and service personnel behind a complete line of quality products, including:
• Taylor Big Red Forklifts
• CAT, Mitsubishi, Jungheinrich Forklifts
• Shuttlewagon Railcar Movers.

RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.