Help Desk Support (Onsite)


Job Responsibilities:


* Provides technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
* Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.


* Participates in development of client training programs by identifying learning issues and recommending instructional language.
* Accommodates client disabilities by recommending devices and techniques..
* Improves system performance by identifying problems and recommending changes.
* Updates job knowledge by participating in educational opportunities and maintaining personal networks.
* Serve as the subject matter expert supporting Windows, and all common office software and applications, such as Microsoft operating system and Office products as well as Adobe


* 2-3+ years of experience in a Helpdesk or IT Support role
* Experience with or knowledge of operating systems Win10/Win11
* Experience with Azure AD (Entra ID) is a plus but not required
* Basic knowledge of Active Directory and Domain environments
* Basic network knowledge (DNS, DHCP, TCP/IP)


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.