We are seeking a Mid-level Collections Representative to join our team! Please apply!


Expectations:


**Mid-Level**: 2-5 years of experience. At this stage, representatives are expected to handle more complex accounts and have a deeper understanding of collections processes and regulations.


A Collections Representative is responsible for managing and resolving outstanding accounts receivable from clients or customers. Your main duties typically include:


1. **Contacting Debtors**: Communicating with individuals or businesses that owe money to remind them of their obligations and arrange for payment.


2. **Negotiating Payment Plans**: Working out payment arrangements or plans with debtors to ensure that they can pay off their debt in a manageable way.


3. **Recording Transactions**: Keeping detailed records of interactions, payments received, and any changes in payment agreements.


4. **Investigating Discrepancies**: Reviewing accounts to resolve any billing issues or disputes.


5. **Reporting**: Preparing regular reports on the status of outstanding accounts and any progress made in collections.


6. **Compliance**: Ensuring that all collections activities comply with relevant laws and regulations.


7. **Customer Service**: Providing excellent customer service to maintain positive relationships with clients, even when dealing with overdue accounts.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.