Job Description:

RESPONSIBILITIES:

Kforce has a client in Saint Louis, MO that is seeking a Patient Accounts Representative.

Responsibilities:

• Receives, researches, and resolves all incoming inquiries and initiates accurate account adjustment when necessary


• Accurately documents all inquiries received within the electronic practice management system and on Microsoft Excel patient inquiry and payment log sheets


• Answers incoming inquires within department standards and with appropriate customer service levels being met


• Monitors assigned tasks to ensure they are completed/worked timely and accurately


• Collaborates with team members when handling difficult calls, may need to serve as second voice in difficult situations


• Maintains complete knowledge of physicians, sites, and of insurance plans accepted


• Prepares refund requests


• Works closely and effectively with other teams, departments, and clinical sites to resolve billing inquiries


• Serves as a backup to the front-desk receptionist; Answers business office telephone calls in a professional manner; transfers to appropriate personnel and/or takes accurate messages; Greets business office visitors in a friendly and professional manner

REQUIREMENTS:

• Medical Billing and Collection certificate is preferred or relative experience of two-three plus years in the healthcare industry in a customer service role


• Experience in electronic practice management system - NextGen experience is a plus


• Working knowledge of Microsoft Excel


• Excellent written and verbal skills


• Ability to maintain composure in difficult situations


• Customer orientation


• Ability to work in a face paced environment


• Ability to function in team environment

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless
and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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