Job Description:

Precisely

Precisely is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without regard to race, color, creed, religion, sex (including pregnancy), age, sexual orientation, gender identity, gender expression, national origin, ancestry, physical or mental disability, marital status, genetic information, citizenship status, or veterans' status or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 99 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Application and Interview Impersonation Notice:

Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (Precisely) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Intro and job overview:

The role of a Managed Services Technical Consultant is to deliver services to promote the successful operation of Precisely solutions deployed at customer sites. You will be working with a variety of HA solutions providing monitoring and error resolution to multiple accounts each day, along with coordinating with product and services teams on customer related projects. This is an influential role at Precisely which significantly impacts the customer experience as well as contributes to the growth of the Managed Services business.

Responsibilities and Duties:

• Perform Managed Services tasks based on contractual SLAs (service level agreements) including daily physical checks of Precisely products, error resolution, product configuration changes, product updates, basic skills transfer, solution testing and weekly status reporting.
• Maintain a consistent communication channel with customers and partners to resolve issues.
• Follow established Managed Services best practices to deliver consistent and effective monitoring, alerting, and incident response for Precisely products.
• Act as a product SME who can advise the customer on HA products.
• Contribute to the development and documentation of best practices and methodologies based on customer
• Participate in on-call rotation for customers with 24x7 alerting.
• Maintain industry and Precisely certifications, as required.
• Work with Manager to identify potential revenue generating opportunities.
• Develop approaches to drive process efficiencies.
• Other duties may be assigned.

Requirements and Qualifications:

• 5+ years working with HA solution products
• Education or equivalent experience in computer system operations. AS400/IBMi, database, database to database replication experience preferred.
• iSeries administration experience.
• Flexible to work nights, weekends and holidays, as needed.
• Manage own workload to ensure daily coverage of all assigned accounts.

Preferred Requirements:

• Experience supporting Precisely ASSURE MIMIX/iTERA products.
• Working knowledge of advanced network topologies such as on prem and cloud-based solutions.
• Proficient with Excel, Word, Outlook, SharePoint, Teams and PowerPoint.
• Ability to build and maintain relationships with customers.

#LI-DR1

#LI-REMOTE

The personal data that you provide as a part of this job application will be handled in accordance with relevant laws. For more information about how Precisely handles the personal data of job applicants, please see the Precisely Global Applicant and Candidate Privacy Notice.

PI251196369

Apply Now