Job Description:

Location: Ashburn, VA

Description:

Job Title: End User Support Analyst - I



Location: Ashburn, VA



Job Type: Contract



Targeted Years of Experience: 0-3 years
Entry Level

RESPONSIBILITIES:

• As part of the sales support team, you will be responsible for responding to review, research and establish Sales Acct & NASP requests using the data and tools provided.
• Assist with CLE review, updated and duplicate cleanups to ensure CLE are unique per customer
• Review requirements, Test and accept new GCH application functionality
• Provide exceptional customer service via phone and email as necessary.

MUST HAVE SKILLS (Most Important):

• Strong Skill to be able to manually review data in multiple sources and make connections between them
• Microsoft Excel & Google Sheets usage for data analysis
• Excellent written and spoken english
• Ability to Quickly learn new tools and work in a team
• Ability to work under tight timelines and meet or beat sla's
• Ability to support system testing evening/weekends as required

DESIRED SKILLS:
• Customer service support

EDUCATION/CERTIFICATIONS:
• High School & Bachelors preferred
• Data analysis certifications preferred
• Para-legal knowledge preferred

Contact: akumar06@judge.com


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