Job Description:

Division or Field Office:

Claims Division
Department of Position: Claims Department
Work from:
Home in ERIE's Footprint Salary Range:
$100,251.00-$160,141.00*

salary range is for thislevel and may vary based on actual level of role hired for

*This range represents a national range and the actual salary will depend on several factors including the scope and complexity of the role and the skills, education, training, credentials, location, and experience of an applicant, as well as level of role for which the successful candidate is hired.Position may be eligible for an annual bonus payment.

At Erie Insurance, you're not just part of a Fortune 500 company; you're also a valued member of a diverse and inclusive team that includes more than 6,000 employees and over 13,000 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia.

Benefits That Go Beyond The Basics

We strive to be Above all in Service® to our customers-and to our employees. That's why Erie Insurance offers you an exceptional benefits package, including:

• Premier health, prescription, dental, and vision benefits for you and your dependents.Coverage begins your first day of work.
• Low contributions to medical and prescription premiums.We currently pay up to 97% of employees' monthly premium costs.
• Pension.We are one of only 13 Fortune 500 companies to offer a traditional pension plan. Full-time employees are vested after five years of service.
• 401(k) with up to 4% contribution match.The 401(k) is offered in addition to the pension.
• Paid time off.Paid vacation, personal days, sick days, bereavement days and parental leave.
• Career development.Including a tuition reimbursement program for higher education and industry designations.

Additional benefits that include company-paid basic life insurance; short-and long-term disability insurance; orthodontic coverage for children and adults; adoption assistance; fertility and infertility coverage; well-being programs; paid volunteer hours for service to your community; and dollar-for-dollar matching of your charitable gifts each year.

Position Summary

Manages staff responsible for commercial claims activities. Develops and evaluates claims handling and litigation procedures. Actively supports and promotes corporate objectives and strategic plans including projects, presentations, and regional/branch collaborations.

• The successful candidate will work from home and live in ERIE'S Footprint.
• Minimal travel will be necessary.

Duties and Responsibilities

• Manages overall operations of designated area of authority. Interviews, hires, trains and directs personnel. Prepares and conducts performance assessments, coordinates discipline, and oversees Employee development as required.
• Makes recommendations to and participates in developing and evaluating claims procedures.
• Reviews claims correspondence and maintain working knowledge of files and reserves as necessary. Counsels claims personnel on further activity.
• Conducts research to resolve coverage or unusual questions within designated authority.
• Assists in evaluating and handling suits.
• Responds to complaints and inquiries.
• Develops metrics and reports to monitor the quality of claims handling, procedures and expenses. Deliver findings, reports, and recommendations.
• Act as a liaison to other ERIE divisions on claims-related matters.

The first seven duties listed are the functions identified as essential to the job. Essential functions are those job duties that must be performed in order for the job to be accomplished.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident.

Competencies

Ability To Learn And Follow Procedures

Ability to Manage Complexity

Business Acumen

Decision Making

Developing And Maintaining Relationships

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Leadership Skills

Planning And Organizing

Problem Analysis

Service Orientation

Values Diversity (Leader)

Time Management

Optimizes Work Processes (Leader)

Qualifications

Minimum Educational and Experience Requirements

• Bachelor's degree and eight years of claim handling or related experience required; or
• Associate degree and ten years of claim handling or related experience required; or
• High school diploma or GED and twelve years claims handling or related experience required.

Additional Experience

• Strong knowledge of commercial claims law, court structure, legal procedures, judicial proceedings and litigation claim handling best practices required.
• Strong knowledge of tort/contract law and insurance coverage required.
• Overnight travel occasionally required.
• Supervisory experience preferred.

Designations and/or Licenses

• Completion of Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), Senior Claim's Law Associate (SCLA), or Certified Insurance Counselor (CIC) designations preferred.
• Valid driver's license required.

Physical Requirements

Climbing/accessing heights; Rarely

Driving; Often (20-50%)

Lifting/Moving 0-20 lbs; Occasional (
Lifting/Moving 20-50 lbs; Often (20-50%)

Ability to move over 50 lbs using lifting aide equipment; Occasional (
Manual Keying/Data Entry/inputting information/computer use; Often (20-50%)

Pushing/Pulling/moving objects, equipment with wheels; Occasional (

Nearest Major Market: Rochester

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