Job Description:

We Impact Lives Through Purpose-Driven Work in A People First Culture 

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. 

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. 

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more. 

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs. 

ATI Nursing Education helps nursing students, educators, and programs achieve their goals through compelling content, data analytics, and deep expertise in nursing education. We help nursing students learn by developing tutorials, case studies, simulations, assessments, and NCLEX-prep services. We provide nurse educators with best-in-class support and expertise from some of the sharpest minds in nursing education. Working together, we’re creating a professional nursing workforce ready to provide skilled and safe nursing care in a rapidly changing healthcare marketplace. 

WHAT YOU'LL DO  

ATI is hiring for a part-time Order & Billing Specialist who is an individual with a strong ability to learn quickly. Effectively address client queries with timeliness and accuracy. Also bringing order management and customer service skills. 

WHERE YOU’LL WORK  

This position will work remote within the United States.  

HOW YOU’LL SPEND YOUR TIME 

• Daily/weekly/monthly tasks and float to special projects, helping with Service, Billing and Post Grad 


• Manage monthly client headcount outreach and consult on future automation 


• Cultivate internal relationships with the sales organization. 


• Responds to Customer inquiries/information needs, and provides positive, courteous service to Customer/Sales Personnel. 


• Answers questions regarding products, pricing, and proof of delivery. 


• Communicates pertinent customer concerns or issues to Sales Personnel. 


• Maintains client information in D365, our Customer Relationship Management tool. 


• Works with our Enterprise Apps team to design and test both user interface and user experience (UX/UI) for new products and processes including Mergers and Acquisitions. 


• Understand ATI product bundling, standalone sale, and product updates/retirements to manage and respond to escalated internal, client, and partner inquiries professionally and accurately; include case resolution with supporting documentation and details within established service levels   

WHAT YOU'LL NEED 

• Bachelor’s degree or equivalent preferred. High school education or equivalent required. 


• 2-3 years of experience in account management, customer service, or sales support. 


• Experience using D365 CRM, Great Plains, Tableau and Microsoft office proficiency preferred 


• Self-motivated, critical thinker with prior experience collaborating across teams 


• Collaborative participation in identifying and suggesting possible resolution in system gaps and processes to better streamline efficient workflow 


• Participate in companywide initiatives to provide OBS perspective and historical knowledge 


• Proven organizational skills and time management skills  


• Excellent verbal and written communication skills to communicate product ideas to clients 


• Strong customer service   


• Ability to work with little supervision and the ability to take initiative 

Fostering A Sense of Belonging 

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  

About Ascend Learning 

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity. 

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire. 

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