As a Branch Specialist, you will help veterans and active duty service members through the VA loan process. You will work with Loan Officers, and will often be the first point of contact for our borrowers.
Job duties may include, but are not limited to:
Perform office administration duties which will include but is not limited to facility needs, vendor management, building/equipment maintenance, and mail.
Respond promptly to customer inquiries via email and phone while providing exceptional customer service.
Make initial contact to collect borrower financial and credit information.
Develop and coordinator programs such as office events, meetings, birthday/thank you cards, and lunch and learns.
Process borrower credit information through online approval system and analyze for pre-approval or denial of loan applications.
Inform borrowers on future loan documentation requests, including borrowers' income and asset information.
Execute and maintain deliverables such as flyers, mailings, and other communications.
Actively contribute to making the team and culture stronger by assisting with other duties as needed.
*Please note this position is a licensed role.
We're looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
We'll also want to know you can demonstrate these attributes:
Exemplary customer service skills
Excel in fast-paced, results-oriented environment
Thrive in a highly cooperative work setting
High attention to detail
Dedicated work ethic
Strong interpersonal communication skills (written and verbal)
1+ year(s) of previous customer service experience
Proficient in basic computer technologies, appropriate for an internet-based company
NMLS licensed or become licensed upon employment
Regular and predictable attendance
Learn more about us on Glassdoor and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications.
