F&G is looking to hire for the Sr. Software Administrator
The Sr. Software Administrator for the Atlassian Platform is responsible for managing the company's Atlassian cloud-based enterprise application platforms and ecosystem integrations. Their primary focus is on supporting the needs of the F&G business by maintaining these platforms and processes. Daily tasks include software administration, configuration, script writing, monitoring, and optimization of the Atlassian Platform, which is utilized across the organization for Project and Portfolio Planning, Work Management, Collaboration, Content/Document Management, and DevSecOps. Additionally, the Sr. Software Administrator will troubleshoot and address software performance issues and provide guidance and support to both business and IT teams.
Duties & Responsibilities
Implement, maintain, configure, and integrate F&G's Atlassian Platform to meet the organization's requirements
Manage user accounts, groups, and permissions within Atlassian tools to ensure that users have appropriate access to projects and resources.
Provide oversight of Atlassian applications, including cloud applications and infrastructure
Monitor the performance of Atlassian applications and identify and address any performance issues or bottlenecks.
Troubleshoot and resolve technical issues reported by users, ensuring minimal downtime and disruption.
Lead and initiate changes to improve software support of related business processes
Maintain documentation on system configurations, procedures, and best practices to ensure knowledge sharing and continuity.
Maintain a good working knowledge of current industry standards relating to enterprise software applications and how they are installed, configured, and supported in an enterprise environment
Collaborate with the Architecture team to design and deliver solutions
Interact with clients and stakeholders on a regular basis
Lead initiatives where appropriate, guiding the organization with respect to system impact and change
Translate undefined business problems and defined business objectives and goals into functional solutions
Develop estimates for project and maintenance work
Perform impact analysis for interface/system changes affecting the applications environment
Design with limited assistance following company and architectural standards
Integrate Atlassian tools with other third-party applications and services used by the organization, such as version control systems, continuous integration tools, and authentication systems.
Lead the management and maintenance of Atlassian interactions with virtualization environments
Implement and maintain security best practices, including user authentication, authorization, and data encryption to protect sensitive information.
Lead application security remediation in collaboration with Security team
Design, code, test, and document software solutions that are high performing and intuitive, adhering to F&G's software development methodologies, frameworks, standards, and security requirements
Provide training and support to end-users and teams on how to effectively use Atlassian tools.
Provide technical assistance and mentoring to technical team members to increase skill sets and understanding of software, related systems, and architectural design
Mentor and coach System Administrators on an informal basis
Experience & Education Requirements
Bachelor's degree (preferred emphasis in Computer Science or MIS) or equivalent combination of education and experience
4+ years of experience administering and supporting JIRA and Confluence in a large enterprise environment
Working knowledge of Microsoft 365, including experience with Microsoft Teams and SharePoint
Experience with various SDLC methodologies (Agile, Waterfall, etc.)
Experience developing code using ScriptRunner.
Experience designing, building, and implementing applications and interfaces
Preferred Requirements
One or more of the following certifications through Atlassian (Project Administrator for Cloud, Project Administrator for Server/Data Center, Jira Administrator for Cloud, Jira Administrator for Server/Data Center
Advanced industry recognized certifications related to Agile preferred; Agile SAFe certification
Background or history with User Experience (Ux), Customer Experience (Cx), and/or Human entered Design (HCD) work
Experience working within an IT organization in insurance or financial services
Experience working within an effective SOX/internal control environment
Prior leadership experience
Knowledge, Skills & Abilities
Interpersonal and presentation skills for interacting with team members and business units
Organizational, communication, and time management skills
Analytical, problem solving, and decision-making skills
Ability to work in a team environment as well as develop and mentor less experienced team members
Demonstrated ability to prioritize and work on multiple projects simultaneously within a team environment
Strong technical documentation ability
Other Requirements
Perform other functions, duties and projects as assigned
Regular and punctual attendance
Some travel may be required (less than 10%)
#LI-remote #LI-BR1
Additional Information
Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact talentacquisition@fglife.com.
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.
As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.
1Top Workplaces USA 2022 - 2023
2Des Moines Register Top Workplaces 2018 - 2022
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