Job Summary

We offer remote work opportunities (AZ, *CO, IA, ID, IL, MN, MO, MT, NV, NM, OR, SD, TX, UT, *WA, WI & WY only)

The principal function of this position is to provide technical skills and expertise required to support, configure, upgrade, and advance Medical Management applications. Analyzes system performance and researches system failures. Interfaces with vendors and business staff to resolve system problems; and supports development, testing, and implementation of projected enhancements to software configuration. Conduct reviews and recommend modifications to software functionality as determined by the business or vendor and will serve as a subject matter expert, working with business owners to optimize functionality, efficiency and performance.

Education & Experience

Required:

• Bachelor's degree in Business Administration, Computer Science or a related field or equivalent experience
• U.S. Citizen, if supporting TRICARE contract
• Must be able to receive a favorable Interim and adjudicated final Department of Defense (DOD) background investigation, if supporting TRICARE contract
• 3 years of experience in supporting large enterprise wide applications and system software
• General understanding of programming concepts including stored procedures and views

Preferred:

• Healthcare Industry experience
• Experience with application administration
• Experience with Oracle or SQL databases

Key Responsibilities

• Support the development and manage configuration and support of a specialized medical management application, including its suite of applications and database system. Must maintain a solid understanding of the architecture to assure application support, business case, and database requirements and up-grades within the software and in coordination with the IT infrastructure.
• Gain a complete and ongoing understanding of all the functionality of the software to be able to offer software solution options to internal and external clients.
• Develop proficiency and expertise in application configuration/import/export functionality and creation of custom modules utilizing vendor-delivered utilities.
• Responsible for performing code-set updates to application, to ensure compliance with new releases.
• Performs quality assurance of vendor-delivered and/or custom application modules.
• Prepares and/or obtains test data. Conducts application testing. Evaluates test results/defect logs and communicates results to developers and vendors.
• Assists manager and technical lead in evaluation of system requirements and provides support to isolate problems in operating procedures, systems software, and computer programs.

• Works closely with vendors, developers, and business to coordinate project activities for programs and systems.
• Provides technical expertise, secondary support, and system knowledge to Service Desk Support Technicians in relation to problem solving issues with the application.
• Maintains security standards and policies relating to system access over networks.
• Serves on project teams.
• Participates in regularly-scheduled project review/status meetings internally and with client departments.
• Serves as a technical and functional resource to business units.
• Consistently follows standard change management processes. Documents and evaluates impact of required changes to the various systems. Participates in plans, schedules and communicates changes prior to implementation.
• Performs other duties as assigned.
• Regular and reliable attendance is required.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.

Technical Skills: Knowledge of technology impact on business outcomes; general to advanced knowledge of data systems, hardware and software as related to a specific specialized application program; expertise in system analysis and business problem-solving; general ability to analyze, define, and quickly identify technical problems with systems; ability to communicate clearly with both technical and non-technical users; current knowledge of personal computers and Internet technologies.

Working Conditions

Working Conditions:

• Availability to work non-regular hours
• Works within a standard office environment
• Participates in rotation of on-call responsibility

Company Overview

Taking Care of Our Nation's Heroes.

It's Who We Are. It's What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We're On a Mission to Serve®!

Our job is to make sure that America's heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we've proudly been on that important mission since 1996.

Benefits

We're more than just a health care company. We're passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.