At Thermo Fisher Scientific Inc., we are seeking a highly skilled and ambitious Sr Site Specialist to join our team. As a global leader in the field of information technology, we are dedicated to making a positive impact on a global scale. By enabling our customers to make the world healthier, cleaner, and safer, we strive to create a world-class environment where innovation and collaboration thrive.
Job Responsibilities
Use inventory/order management electronic systems to perform on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing.
Perform laboratory services such as order delivery, glassware processing, biological waste processing, chemical inventory receipt/reconciliation, and media preparation.
Analyze, maintain, and reconcile various reports to ensure contractual requirements are met.
Work within computer systems to access and follow standard operating procedures.
Proactively connect with the supervisor regarding customer concerns and potential problems.
Effectively address customer concerns within established resolution timeframes.
Engage in process improvement activities.
May perform other responsibilities as assigned by management.
Job Requirements
Education: A high school diploma or equivalent, or equivalent experience, is necessary. While an associate degree in a related field is preferred, applicants with a combination of education and experience that showcases the required skills will be considered. Military Service/Training can also be taken into consideration instead of a degree.
Experience: 2 years of related experience within a laboratory setting is preferred. Experience working in customer service is also a plus.
Knowledge, Skills, Abilities:
Able to read, write, and speak English fluently.
1. Strong verbal and written communication skills, with a desire to deliver excellent customer service.
Possesses a strong desire to serve the customer and collaborate with various levels of personnel.
1. Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software.
Strong organizational skills to multi-task and meet deadlines.
Physical Requirements / Work Environment
Works primarily at customer sites, which may require independent work.
Depending on the area of the building, personal protective equipment may be worn.
Requires the ability to lift, push, and pull 30-40 pounds consistently.
Regularly required to stand or walk for prolonged periods.
Ability to work overtime, as needed.
Why work with us?
At Thermo Fisher Scientific, we offer competitive remuneration, healthcare, and a range of employee benefits. We provide an innovative and forward-thinking work environment with outstanding career and development prospects. Join our team and be a part of an organization that values integrity, intensity, involvement, and innovation.
