ADP is hiring an Audit Specialist.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?


• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?


• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change - your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark? Apply now!

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you'll do: Responsibilities

What you can expect on a typical day:

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  Client Support. You will provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to business coverage, rates, and working closely with clients and carriers to endorse coverage dependent on business needs or audit findings. You will review complex audit accounts to identify the root cause of issues and work with our insurance carriers on disputes, discrepancies, and audit variance reasons.You will also work closely with insurance carriers to ensure accuracy of all information and strive to ensure quick and accurate resolutions for audit cases. You will contact clients to review their account and explain the source of the discrepancy, de-escalate the issue, discuss next steps and answer any questions.

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  Investigate. You will investigate, research, analyze, and resolve complex client audit issues and advise clients based on ADP and insurance product knowledge.


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  Learn. You will continually upgrade your knowledge on the insurance industry and ADP products inclusive of payroll.

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  Consult. You'll identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools. You will do this by developing and maintaining effective written and verbal communication to ensure satisfaction and world class service. Reduction of audit variance accompanied by stellar client consultations is the main goal.

TO SUCCEED IN THIS ROLE: Requirements

• At least two years of experience in the insurance industry

• Must have the appropriate Property & Casualty producers license within 30 days of employment. ADP will support successful candidates in the testing process.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR


• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.