Posted in Other about 5 hours ago.
Location: Dublin, Ohio
The Service Desk Technician (SDT) is tasked with assessing, resolving, and escalating incoming support requests from multiple sources, including phone, email, and submitted tickets. The SDT additionally creates, updates, and reviews existing knowledgebase articles which define processes and procedures.
This is a fully remote job opportunity.
Overview:
The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.
Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.
Essential Duties and Responsibilities:
Qualifications:
Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.
EEO/M/F/Veterans/Disabled
PI251185913