Posted in Information Technology about 5 hours ago.
Type: Full Time
Location: Brunswick, Georgia
Job Type
Part-time, InternshipDescription
Abacus Solutions Group:
We're built on our shared core values! We are difference-makers, passionate about serving, we work hard with integrity and do the right thing. Difference makers means that we look at every opportunity as a chance to make a difference. Passionate about serving means that we are always looking for ways to serve our customers and coworkers. Working hard and doing the right thing with integrity means that for every decision we make we first ask, "Is the decision consistent with our moral and ethical principles?" We hire, review, reward and recognize our teammates based on these characteristics, so it is important that you share these values to be part of the team.
Position Description: We're seeking an enthusiastic and responsible Part-Time Intern seeking an entry level career in the IT field. You'll learn valuable ins-and-outs of our daily routines and procedures. You'll gain experience and knowledge pertaining to the service desk position and cyber security aspects of the business, which includes but is not limited to field questions about installation, operation, configuration, customization, and usage of assigned products and will apply basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. When necessary, you'll escalate complex problems to a higher level of expertise within the organization. In essence you'll learn what makes a business successful and secure. Responsibilities: * Answer phone inquiries, emails, direct calls, and provide basic company information * Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service. * Assist with managing escalated customer issues and creation of updates to process and procedure documentation as required. * Resolve problems with or without remote tools. * Accurately document calls and cases. * Manage time and workload to meet predetermined service levels. * Provide recommendations to improve upon user experiences * Occasionally review systems and users, monitor corrective actions * Maintain system documentation, tuning system performance, installing system software, and allocate mass storage space Requirements * Basic knowledge in the IT industry. * Excellent customer service skills. * Proactive self-starter capable of working both independently and in a team setting. * Ability to work cross-functionally and manage multiple projects simultaneously. * Exceptional professionalism and work ethic * Strong written and oral communication skills using the English Language. Security Qualifications: Salary Description
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Adams and Associates
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Adams and Associates
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