Job Description:
Zendesk

Madison, Wisconsin, United States
R28893

Job Description

We are seeking a highly skilled Principal Threat Prevention Engineer to join our cybersecurity team. In this critical role, you will focus on designing, developing, and integrating robust security infrastructures to prevent potential threats to our SaaS platform. The ideal candidate will have extensive experience in cybersecurity engineering, with a strong emphasis on building and optimizing threat prevention systems and infrastructure within a SaaS environment.

Key Responsibilities:

• Infrastructure Development: Design and build advanced threat prevention infrastructure tailored to our SaaS environment, ensuring scalability and resilience.
• Integration: Integrate various security tools and technologies to create a cohesive and efficient threat prevention ecosystem.
• Automation: Develop automation scripts and tools to enhance threat detection and prevention processes, reducing manual intervention.
• Collaboration: Work closely with DevOps, software engineering, IT, and compliance teams to integrate security best practices to advance our cybersecurity capability.
• Policy Implementation: Implement and enforce security policies, standards, and procedures across all layers of the SaaS infrastructure.
• Continuous Improvement: Evaluate and enhance existing security measures, staying abreast of the latest cybersecurity trends and technologies.
• Solution Design: Analyze intricate problem statements and diverse use cases to develop & implement robust Cyber Security solutions that address our organizational needs.
  

Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Information Security, or a related field.
• Experience: At least 10 years of experience in cybersecurity engineering, with a particular focus on infrastructure development and integration in a SaaS environment.
• Certifications: Relevant cybersecurity certifications such as CISSP, CISM, CEH, or equivalents are a plus.
• Technical Skills: Extensive experience with security tools and technologies, including cloud security, SaaS security, SIEM solutions, endpoint protection.
• Knowledge: Deep understanding of network security, cloud security principles, encryption methods, and secure software development practices.
• Problem-Solving: Excellent analytical and problem-solving skills with a capability to innovate and create custom solutions.
• Communication: Strong verbal and written communication skills, with the ability to work effectively with cross-functional teams and articulate complex concepts to different stakeholders.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

The US annualized base salary range for this position is $177,000.00-$265,000.00. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate for this position will be based on job related capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the base salary only (or OTE for commissions based roles), and do not include bonus, benefits, or related incentives.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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