BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us-from design and engineering to the manufacturing and marketing of our billions of MedTech products per year-to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.
A global leader in medical technology for more than 100 years, BD provides medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.
As a Customer Service Representative, you will be responsible for providing excellent customer service by answering questions, handling requests and processing orders within or outside of our normal business hours while maintaining a high level of professionalism and attention to detail. This position is critical to provide support to our customers during off-hours and respond promptly to their requests.
Primary Responsibilities
Answer telephone calls from customers and dealers received through our call center system within agreed upon guidelines
Utilize computer software applications (Microsoft Word, Excel & PowerPoint) to prepare documents, spreadsheets and presentations
Process customer orders within the designated time frame
Assist with data entry into various databases throughout the day
Maintain a high level of product knowledge
Provide information regarding stock levels and lead times on products to both internal and external customers
Work closely with the Order Entry department on resolving any order related issues
Follow up on any customer complaints and coordinate return goods authorizations
Review sales representatives' expense reports
Perform other duties as assigned
Qualifications
High School Diploma/GED required - Associate's degree preferred; bachelor's degree preferred
Proficiency in Microsoft Office suite, CRM (SalesForce OR WorkDay) and SAP/JDE experience required
3 - 5 years of customer service experience in a call center environment preferably in the Healthcare or Medical Device industry.
Strong interpersonal skills
Excellent written and verbal communication skills
Ability to work independently and resolve routine problems
Demonstrated ability to handle sensitive situations with tact and diplomacy
Experience working in a team environment
Ability to multitask and prioritize optimally
Strong organizational skills
Hybrid role - 2 days in the office (Tuesday and Wednesday) based out of San Antonio, TX, Covington, GA OR Tempe, AZ
For certain roles at BD, employment is contingent upon the Company's receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD's Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It's also a place where we help each other be great, we do what's right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you'll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Primary Work Location
USA UT - Salt Lake City BAS
Additional Locations
USA AZ - Tempe Headquarters, USA GA - Covington BMD
