Connect with the Greatest Generation and join us at St. Paul's! You will be able to make a difference in the lives of countless seniors by providing comfort and life-changing experiences every single day. Our team is looking for compassionate, caring and considerate companions to become angels for San Diego's residents and participants in the best years of their lives!

Basic Function:  Oversees the admissions staff and the enrollment process at assigned site(s), which may include Independent and/or Assisted Living and Memory Care and/or PACE enrollments.  Works closely with sales and enrollments teams across the organization as needed on processes and projects. Obtain initial information relating to sales and enrollments, coordinating tours, follow-up and the intake process, and providing information and referrals to community agencies as appropriate. Promote St. Paul’s Senior Services and St. Paul’s PACE to prospective families, seniors, and community agencies.

Essential Duties and Responsibilities: 

• Has oversight and responsibility of overall sales, census and occupancy goals for assigned site(s) and departments.


• Works closely with departments across the organization including Marketing and Outreach on lead generation, sales specials, events, etc.


• Works with leadership team on projects and systems that refine and improve on the sales and enrollments process within the organization for maximum results in census and occupancy.


• Provides weekly reports utilizing the CRM to immediate supervisor, other directors, and COO regarding the sales team performance and inquiry tracking.


• Goal setting experience and management of goals with sales and enrollments staff.


• Good working knowledge of St. Paul’s philosophy and eligibility/denial criteria.


• Ability to effectively present St. Paul’s and model to the community and to prospective seniors and their families.


• Working knowledge of physical, psychosocial, behavioral, and family needs of the senior population.


• Working knowledge of San Diego community health and social service delivery systems, and aging network.


• Able to connect with leads, conduct tours and follow through with all sales and enrollments processes.


• Computer proficiency in word processing, data entry, spreadsheet applications, Microsoft Outlook, Electronic Health Record (EMR) and Customer Relationship Management (CRM) software.


• Shall receive training on all areas of St. Paul’s sales and enrollments functions.


• Supervises staff on a daily and weekly basis, including weekends and holidays.


• Strategizes and problem solves with Supervisor, Sales/Enrollments/Admissions Staff and other members of Operations on the challenges that may occur during the admissions process.


• Assists prospects in managing their needs while undergoing intake and assessment process.


• Participates in Interdisciplinary Team meetings for sites as assigned/needed.


• Facilitate weekly staff meetings regarding progress to goals.


• Lead community tours for prospects, referral agents, VIPs, etc.


• Organizes events as needed for prospects and referral partners. Covers weekends  as needed.


• Provides outreach back-up as needed.


• Strategizes on building leads and traffic for sales pipeline, trains staff on sales techniques and addresses admissions concerns to meet goals.


• Problem solving and critical thinking skills.


• Effective written and verbal communication skills. Working knowledge of regulatory and licensing agencies related to all of St. Paul’s services (RCFE, SNF, PACE).


• Protects privacy and maintains confidentiality of all company procedures, results and information about employees, participants, and families.


• Performs related duties as required or requested.

Education and/or Experience: Bachelor's Degree with current RCFE and/or PACE experience a plus.  Three years of experience in a sales and/or admissions role for a health care provider, or in an information and referral resource role within the senior network of San Diego. Supervisory experience of at least two years is required. Shall have either training or related experience in the job assigned.  Candidate will have a strong knowledge of the senior and non-profit industries.

St. Paul’s Benefits:

• Health, dental, vision, life


• Same day pay available!


• Flexible paid time off (PTO) - starting at 28 days per year!


• Education reimbursement - up to $3,000 a year!


• Qualified Public Student Loan Forgiveness (PSLF) employer


• 403(b) with match


• Child care available


• Employee referral bonuses


• Upward mobility! 

You Make Us Who We Are!
 

At St. Paul’s Senior Services, we believe a diverse workforce has driven our history of enriching the lives of senior communities in San Diego, which is why we are committed to cultivating an environment where you feel empowered, supported and respected. By valuing your unique perspective, voice, strengths, experience and background, we aim to foster a culture where you feel included and comfortable being your true self.  You matter! 
 

St. Paul's is the leading provider of caring senior services since 1960. We have locations throughout San Diego County including 5 in San Diego (Bankers Hill), 2 in Chula Vista, and 1 in El Cajon. St. Paul's strives to be the most outstanding and innovative senior home and service provider in California. We are dedicated to serving the physical, spiritual and social needs of the elderly and community, fostering a culture of diversity and inclusion within the highest quality facilities, health care and programs consistent with affordable costs.
 

YOU MUST BE ABLE TO CLEAR FINGERPRINTS THROUGH DOJ AND FBI IN ADDITION TO A DRUG SCREEN CLEARANCE.
 

To learn more about St. Paul’s Senior Services, please visit www.stpaulseniors.org.

St. Paul’s Senior Services is an Equal Opportunity Employer