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Job Description:

The Site Manager is responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers in a top 40 global law firm. Will also responsible for the hands-on supervision of all employees at the site, including recruiting, training, and development of their professional skills.  

Essential Job Responsibilities

• Serves as the principal liaison between EPIQ, the client’s administration and the site employees




• Provides excellent client white glove customer service to all end-users at the site




• Provides onsite leadership with the Epiq team, and encourages staff development in their careers




• Continuously looks for opportunities to increase the efficiency of our on-site operations




• Seeks opportunities to increase our capabilities and makes recommendations to the key contact




• Demonstrates proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client




• Recruits and interviews potential EPIQ candidates for available positions at the site




• Hires, trains, manages, and evaluates all personnel assigned to the site




• Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime




• Compiles, collects, and reporting for all data necessary to provide the client with monthly management reports




• Displays high ethical standard, integrity, work ethic, and loyalty




• The manager not only leads the 4 person office services team but is an integral member of it. This is NOT a desk job although there is administrative responsibilities included.




• The manager must have the ability to work and lead flex-schedule based on client needs either with or without advance notice.

Qualifications & Requirements

• High School Diploma or equivalent; Associate Degree preferred




• Previous management experience in a client service oriented field, preferably mail/copy/production




• Detail oriented with good verbal and written communication skills, with the ability to resolve complaints




• Strong initiative required; ability to work independently with minimal direct supervision




• Working knowledge of Microsoft products such as MS Word, Excel, and Outlook




• Ability to walk, bend, kneel, stand or sit for an extended period of time




• Hours of operation: 8:00am-6:00pm, M-F. Occasional early openings or late closings are possible. The manager is ultimately responsible for ensuring all operational hours are covered.

The Compensation range for this role is 60,000 to 76,169 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

#INDHP

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.